What are the responsibilities and job description for the Help Desk Support Technician position at Freedom Staffing?
Job Description
Job Description
Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications, offering precise guidance to users for accurate data entry.
Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
Company Description
Freedom Staffing believes it is all about our people and those we serve. We want our teams to enjoy their work and feel a sense of purpose. Our teams work to provide excellence in delivering IT solutions and strategies that advance the goals of the most sophisticated systems and organizations.
We are looking for talented individuals who want to grow in their capabilities while offering their skills. We are a dynamic group of highly innovative and effective IT professionals. We hope you will join us as we work together to serve in the best ways we know how.
Company Description
Freedom Staffing believes it is all about our people and those we serve. We want our teams to enjoy their work and feel a sense of purpose. Our teams work to provide excellence in delivering IT solutions and strategies that advance the goals of the most sophisticated systems and organizations. We are looking for talented individuals who want to grow in their capabilities while offering their skills. We are a dynamic group of highly innovative and effective IT professionals. We hope you will join us as we work together to serve in the best ways we know how.
