What are the responsibilities and job description for the Associate Client Solutions Manager position at Freeman Company?
About Us
Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The Associate Client Solutions Manager is responsible for providing clients will a well-rounded planning and service experience. You will be in a lead &/or supporting role in the planning and execution of events, providing support, consultation, and high-level logistics coordination. You will execute the event plan in alignment with the client’s budget.
Essential Duties & Responsibilities
- Able to lead and manage a large portfolio of projects
- Works with clients to produce their events once the business has been sold
- Manages client requirements, expectations, scope changes per event
- Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments
- Primarily produces business sold into a local market
- Partners with Freeman internal Agency and 3rd party agencies for full event execution
- Responsible for accurate and timely invoicing to be sent to client
- Maintains knowledge of all products and service offerings and upsell to existing clients beyond current contract
- Quotes prices and manages budgets
- Partners with Business Development and Client Relationship teams to renew client business
- Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution
- May be primary producing lead or may be part of a team on the execution of events
- Responsible for maintaining and growing partnerships with facilities/venues
- Entertains clients as necessary
Education & Experience
- 6 months of related sales, account management, or project management experience
- Excellent customer service and organizational skills
- Bachelor's Degree preferred, High School Diploma or Equivalent with relevant work experience required
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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