Demo

Senior Client Service Associate

Freestone Capital Management
San Francisco, CA Full Time
POSTED ON 3/17/2025
AVAILABLE BEFORE 4/14/2025

Who We Are

At Freestone, we believe in making a meaningful difference by focusing on what truly matters to our clients. With a 25-year history of consistent growth and success, we are an independent wealth and asset management firm with close to $11 billion in assets under advisement. Headquartered in Washington, with a team of over 100 professionals, we are dedicated to delivering a highly personalized experience that combines intelligent, thoughtful advice with unique investment strategies and comprehensive financial planning.

The Opportunity : Senior Client Service Associate

Freestone is searching for a qualified candidate to join our Client Service Team as a Senior Client Service Associate (CSA) in San Francisco, CA. Successful candidates for this position will have a demonstrated track record of both educational and professional achievement, along with a passion for introducing operational structure and efficiency within a financial services environment.

What You'll Be Doing

  • Provide operational and administrative support to Client Advisors and Client Managers in their daily business practices
  • Act as the primary point of contact for client issues and concerns and present complex information to knowledgeable clients
  • Organize, track, and lead team projects; seeing them through to a successful completion
  • Assist in preparing relevant marketing materials and proposals for prospective client meetings
  • Generate and substantiate household and portfolio reports for meetings with existing clients
  • Initiate trade orders and account rebalances by means of client or advisor request; ensure completion of such requests and appropriate communication with client
  • Maintain key client information in CRM and reporting systems
  • Manage individual client web portals and educate clients on the relevant capabilities and services
  • Coordinate annual tax reporting and completion of relevant tax documentation with CPAs
  • Manage projects within the team environment and create efficiencies and process

Your Experience

  • A minimum of three years of RIA client service experience required
  • Bachelor's degree required, Business related degree preferred
  • Series 65 or 66 license (or equivalent) or obtained within first 6 months of employment
  • Knowledge of investment solutions and financial planning preferred
  • Excellent skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with Schwab Advisor Center, Tamarac CRM and Advisor View preferred
  • About You

  • Ability to handle confidential information with discretion and integrity
  • High level of comfort working with high net worth individuals
  • Demonstrated outstanding client service and interpersonal skills
  • Exceptional listening, written and verbal communication skills
  • Ability to thrive in a team environment and also to work independently
  • Time management and organizational skills; ability to manage multiple responsibilities and changing priorities
  • Strong problem-solving and research skills
  • Self-starter with close attention to detail and follow-through
  • Ability to build client relationships with excellent rapport and credibility
  • Treats others in a humble and kind manner
  • Why Join Us?

  • The expected base salary for this position is $95,000 - $105,000 depending on experience and skill set. In addition, the position is eligible for a discretionary bonus based on company and individual performance.
  • Comprehensive benefits, including medical, dental, vision, and prescription coverage, 401(k) matching, life and disability insurance, parental leave, and flex spending
  • Generous paid time off-17 days of vacation, plus 10 paid holidays, Summer Fridays
  • Meal perks, company events, team celebrations, and more
  • A collaborative, fun, and supportive culture where you're encouraged to innovate and grow
  • Our Core Values

  • Commitment : You bring passion, integrity, and energy to everything you do.
  • Collaboration : Working together makes us stronger, smarter, and more innovative.
  • Continuous Improvement : We're all about growth-both for our clients and ourselves.
  • Freestone is an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.

    For information about our privacy practices, including disclosures for California residents, please see our Privacy Notices.

    Salary : $95,000 - $105,000

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