What are the responsibilities and job description for the Service Advisor position at Freeway Chevrolet?
Freeway Chevrolet is looking for an experienced Service Advisor to join our dynamic team! As a Service Advisor, you will drive the customer experience in the service lane, educating customers on the value and importance of routine vehicle maintenance and recommending services to optimize vehicle performance. Service Advisors work closely with a team of technicians and the parts department to ensure customers enjoy an efficient service experience. This role reports to the Service Director.
What We Offer:
- Attractive Commission Pay Plan: Enjoy uncapped earning potential – You control your income!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Core Responsibilities:
- Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience
- Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage to make service recommendations
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Obtain customer authorization for services and process payments
- Communicate regularly with technicians and parts associates to ensure timely completion of work to update customers if additional repairs are needed
- Follow-up with customers on the status of their vehicle and satisfaction of service
Desired Qualifications and Experience:
- A minimum of 1 year of prior dealership service advisor/writer or sales experience is required
- Excellent interpersonal and customer service skills, both in person and over the phone
- Strong time management and organizational skills
- Collaborative and works well with others to achieve department goals
- Demonstrated ability to achieve sales goals
- Must have a valid driver’s license and clean driving record
- Must pass a pre-employment background check and drug screen
Hours and Work Environment
Our Service Department is open Monday – Friday from 7AM to 6PM and Saturday from 7AM to 4PM. This onsite role requires working both indoors in an office environment, outdoors in the Service Drive, and occasionally in the climate-controlled shop.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
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