Diesel Technician / Technician Apprentice

JOB SCOPE
DEPARTMENT: SERVICE DEPARTMENT - SAVANNAH
POSITION: SERVICE TECHNICIAN

Overview: Technicians play a critical role at Freightliner of Savannah/Augusta. Techs provide the
essential job of helping to keep trucks & trailers rolling down our highways by providing maintenance and
repairs. Our Customers depend on our Techs to perform high quality work in an efficient manner so that
they can get back on the road as soon as possible.

Our Company is a mid-sized family-oriented operation. We take care of each other, we work hard, and
we have a good time while we make a good living, serve our customers well, and make the world a better
place!

Job Objective: Professionally and efficiently diagnose and repair all assigned repairs and perform all
maintenance operations within industry standard repair time guidelines in order to provide all customers
with excellent customer service.

Reports to: Team Lead

Core Tasks:
• Technicians typically repair or service heavy or medium duty trucks, usually Freightliner or Western
Star brands powered by Detroit or Cummins diesel engines. Occasionally the equipment may be
another brand of truck, trailers, or light duty vehicles.

• All techs should have the ability to perform all levels of preventive maintenance services. Examples
include:
• Changing engine, transmission, or axle oil and filters
• Changing air filters and fuel filters
• Checking batteries
• Lubricating components
• General vehicle inspections including brake systems, steering, wheels, suspensions
• Communicate with Team Lead for work assignments.
• Efficiently diagnose and repair assigned jobs.
• Write a complete and accurate story of the repair containing the Complaint, Cause, and Correction.
• Identify and determine parts required to complete the repair.
• Identify warrantable repairs and prepare appropriate warranty documentation.
• Ensure that all failed warranty parts are tagged and turned in.
• Maintain work area appearance and work area safety.
• Road test vehicles when necessary to diagnose malfunctions or to ensure that they are working
properly. Additional compensation is provided to technicians with a Commercial Driver’s License.
• Professionally use hand tools such as screwdrivers, pliers, wrenches, pressure gauges, and precision
instruments, as well as power tools such as pneumatic wrenches, torque wrenches, jacks and hoists.
• Safely and proficiently operate basic shop equipment such as torch, bench grinder, pneumatic
grinder, hydraulic press, battery charger, and battery jump machine.
• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such
as laptop computers, analyzers, chassis charts, and pressure gauges.
• Look up troubleshooting instructions in appropriate software programs and follow the instructions to
manufacturer standards.
• Follow Company written processes relating to Technician job duties.
• Perform on-line training and classroom training to ensure all dealership and factory training
requirements are met.
• Travel as necessary to perform on-site repairs or attend training classes.
• Any other duties required from time to time to operate a successful Service Department and Truck
Dealership.

Skill, Knowledge, Physical & Other Requirements:
• High school diploma or equivalent
• Knowledge of the English language including acceptable skills in spelling, meaning, and grammar
• Basic mechanical knowledge and aptitude
• Critical thinking skills
• Good judgment
• Basic computer skills
• Complete set of tools in relation to skill level
• Ability and desire to work well with others in a team environment
• Positive attitude

Desirable Skills & Knowledge:

• The following are desirable but not mandatory at entry level:
         o Experience in a heavy truck service operation
         o Detroit, Cummins, or Freightliner technical experience and certifications
         o Commercial driver’s license

Physical Requirements:
The physical requirements described here are representative of those that must be met by the technician
to successfully perform the essential functions of this job.
• Regularly lift and /or move up to 25lbs, frequently lift and/or move up to 50lbs, and occasionally
lift and/or move up to 100lbs or more with the aid of tools or additional help.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision,
depth perception and ability to adjust focus.
• While performing the duties of this job, the technician is regularly required to stand, walk, sit, talk
or hear.
• The technician is frequently required to use hands to finger, handle, or feel and reach with hands
and arms.
• Ability to work in non-climate-controlled conditions.