Credit Union Branch Manager

Job Title: Branch Manager

Reports To: Chief Experience Officer

Department: Member Service

Status: Salary / Exempt

Purpose

The primary purpose of this position is to build a team that will allow Fremont Federal Organization to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort this position must build a team that will deliver outstanding service to members and team members in alignment with our established Service Standards. A key component of living out our mission is to recommend to members our products and services that will help to promote healthy financial habits. In addition, Manages, directs, and administers the operations, business development efforts, and employees of a credit union branch office that offers a full range of services to current and potential members.

Essential Functions

• Leading and Coaching employees by developing each to their highest potential by identifying their areas for improvement and appropriately coaching, training, or correcting the employees’ performance.
• Recognizing employees who perform at a high level. Holding employees accountable for their performance, attitude, and behavior.
• Inspiring and motivating others to perform well.
• Meeting with each employee regularly to review previous performance, set goals for performance and develop plans to improve employee’s performance.
• Demonstrate enthusiastic support of mission, values, and long-term objectives.
• Ensure team consistently exceeds minimum expectations in service delivery.
• Ensure team consistently exceeds minimum expectations on sales performance.
• Performs annual reviews in a timely manner.
• Approving time, authorizing overtime, and coordinating staff vacations.
• Works directly with members and potential members to evaluate and promote improved and expanded services. Ensures the branch image is favorable, reflecting a sound and secure financial institution.
• Provides quality service to members in account transactions including all loans, deposits, and all credit union products and services. Conducts loan interviews. Process, approve and / or close loans.
• Fills in for any branch position as needed for the efficient operation of the branch. Maintains a highly motivated, well-trained staff, maintaining effective employee relations. Schedule adequate staff to ensure efficient branch operations.
• Develops new business for the credit union. Cultivate new and maintain existing relationships. Recommends programs and services to retain current members as well as develop new markets.
• Assist in the preparation and implementation of the budget for the branch that is consistent with the overall strategic plan. Monitor branch operations to ensure a consistent and professional approach.
• Coordinates deposit, lending, and member services functions in accordance with policies, principles and procedures.
• Directs preparation of branch reports detailing transaction and cross-sell activities and any other reports as requested. Also responsible for monitoring branch activity including number of transactions, volume, teller errors, loan volume, teller and loan sales, and new accounts.
• Responsible for ensuring all required branch cash audits including vault and teller drawers are completed as defined per policy.
• Provides written documentation of policy and procedural violations or inadequate performance of employees and recommends disciplinary action to Chief Operations Officer before action.
• Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis, including robbery procedures. Conduct branch, quarterly security meetings; process / add records of meetings in OnBase
• Holds branch staff meetings on a regular basis to communicate branch and / or credit union changes.
• Researches and recommends procedural and operational process changes as appropriate and develops alternate solutions.
• Responsible for the interior and exterior appearance of the physical facility and for proper operation of equipment.
• Maintains communication with CXO; attends scheduled meetings.
• Apply and evaluate policies and procedures for the branch to ensure consistency.
• Regular and reliable attendance.

Other Duties

• Assist staff or members in solving complex account problems or issues.
• Reviews rates and services of competing organizations in respective area.
• Monitors attainment of established sales goals for the credit union’s products and services and establishes standards to ensure quality service delivery.
• Analyze and recommends workflow improvements and equipment needs on an on-going basis.
• Participates in community and professional activities to help develop new business and enhance the credit union’s image.
• Provides a high degree of service to members, potential members, and all third-party agencies.
• Ability to research member questions and inquires and responds to them in a timely manner.
• Keeps work area and branch neat and organized. Keeps all confidential documents out of sight.
• Performs other related or special assignments and other duties as assigned or required.

Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience

High School Diploma required. Bachelor’s Degree or equivalent experience preferred. Two years’ experience in Branch Operations position to include supervision, member service, compliance and lending, preferred. Knowledge of current regulations and compliance issues.

Skills/Abilities

Highly developed communication skills needed, both written and verbal, to communicate with members and employees clearly and concisely, and all levels of management, staff and vendors. A high degree of interpersonal skills is required. Well-developed verbal and written communication skills, member relations and interpersonal skills, accurate data input skills, and knowledge of credit union policies and procedures. Ability to organize and prioritize tasks in a flexible environment and to work on more than one task at a time. Ability to work independently with minimal supervision. Ability to handle pressure of meeting deadlines. Responsible for producing high quality work. Supervisory skills. Ability to make decisions in a timely manner with appropriate support, justification, and follow-up. Ability to accomplish all branch operation requirements and goals.

Advanced knowledge of Microsoft Office applications including Outlook, Excel, and Word.

Advanced skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Maintain a high degree of confidentiality in dealing with various credit union, personnel, and member information. Light travel is required. Travel to various branch locations or to off-site trainings may be necessary on occasion.

Decision Making

To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures. Requires creative thinking and professional judgement. Must identify, analyze, and solve problems.

Financial Responsibilities

To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed. Responsible for all assigned financial aspects of the branch office.

SUPERVISORY RESPONSIBILITIES

Responsible for supervising all branch employees.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push, reach, and use repetitive hand motions. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions

Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization

FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity

FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement

FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EOE: M/F/VETS/DISABLED

Job Type: Full-time

Pay: From $53,886.37 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• On call
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 1 year (Required)

Ability to Relocate:

• Bowling Green, OH 43402: Relocate before starting work (Required)

Work Location: In person

Salary : $1,000 - $53,886