Description
The Chief Relationship Manager (CRM) is the first point of contact for Fresh City Kitchen corporate clients, and is responsible for ensuring their satisfaction at the highest levels, while maximizing their relationship potential through a consultative, value-added approach. They are the voice and front line to our client's day-to-day needs and requests. The CRM manages orders from clients and ensures their expectations are met and exceeded on every level - from order taking through delivery, food quality and presentation. The CRM is responsible for maximizing the value of Fresh City Kitchen's client relationships, with the prime goal being long-term client loyalty. In conjunction with these responsibilities, the CRM is charged with maintaining a keen and deep product knowledge and ensuring 200% customer satisfaction.
Major Role Responsibilities
RELATIONSHIP MANAGEMENT AND BUILDING CLIENT BASE
- Takes an active role in developing a frequent client base and vowing to do whatever necessary to ensure the return of every guest through the implementation of programs provided.
- Spends part of every day getting to know clients, preferences and idiosyncrasies. finding out what is important to them, what they like and don't like as well as learning about their position and their organization as a whole.
- Foster strong relationships with key contacts at corporate client firms.
- Capture and relay client feedback to Fresh City to ensure we are meeting client needs at every point in the process.
- Participates in developing creative ways to increase client counts through team collaboration
- Coordination of client growth through the following actions :
- Actively seek out new clients, set up meetings and tastings
- Offer samples of new menu items to key accounts
- Follow up with inactive client accounts
- Respond to all incoming inquiries
- Prepare proposals / special menus
- Execute functions as needed
CLIENT ORDER MANAGEMENT
Facilitate every client order with this consultative approach, offering a complete meal planning solution, applying extensive knowledge of Fresh City's menu options.Manage all aspects of each order for excellence, ensuring the restaurant and driver are well informed and prepared to meet the client's expectations in every way.Confirm all details of catering order(s) the day prior.Follow up with clients after every order to ensure needs were met and solicit additional business.Resolve all problems, exceptions and issues to ensure clients are satisfied and would not hesitate to order from Fresh City again.ADMINISTRATION
Provide weekly sales plans to the management team.Maintain all menus, change specials and other pages as necessary.Ensure all CRM platforms are up to date with necessary information for best service to our clientsParticipating in weekly sales coaching meetingsLabels and organizes orders with the appropriate allergy and dietary information to ensure guests know what common allergens may be present in their meals.COMMUNICATION
Proper communication to all clients as well as our operations & culinary teams.teamEnjoys talking to clients multiple times daily via inbound phone calls and emails.Possesses a natural feel for the absolute right tone of communication when answering calls or responding to clients via email. Shows the ability to adjust to the context of a situation with the appropriate wording and empathy.You are the company spokesperson emphasizing company goals, philosophies, values etc. to all clientsConfident, kind, and honest. Never rude, pushy or condescending. Not scared to ask clients and team members for clarification to ensure accuracy.TECHNICAL SKILLS
Thorough knowledge of all ordering and reporting systems and able to pull analysis reports, (i.e. MSI, Hubspot, Filemaker, RSP)Keen and in-depth knowledge of all menu options and product offerings.Understanding of our accounting and invoice systems so as to be able to answer questions to clientsQUALIFICATIONS
2 years of experience in a relationship management positionFamiliarity with the catering / restaurant industry .Growth and flexibility mindset. We take on a growth mindset in our personal and professional lives. Things can change rapidly & without notice and team members must be able to thrive in these types of conditions.You are an extremely detail-oriented person.The ability to effectively interact with and work through details with clients & other team members using excellent communication skills.Possesses a strong desire to deeply & effectively listen to othersStrong experience with the Google Suite of applications, including a high efficiency with spreadsheets, as well as some Microsoft Office applications.Requirements
Excellent Communication Skills, EnglishAbility to MultitaskAttention to DetailEffective Listening SkillsAbility to Think On Your FeetKnowledge of Google Suite Applications & Mac OSRelationship ManagementCompany Information
Fresh City Kitchen is an established and rapidly growing corporate catering company serving the Boston Metro area. We're here to provide peace of mind to our clients through the delivery of outstanding catered meals to their offices and for all corporate events.
We began in Boston as Souper Salad more than 30 years ago.We have evolved into one of the leading corporate catering companies serving some of Boston's largest corporations daily.Our team consists of nearly 30 highly talented culinary, operations, and administrative professionals.We're on a mission to deliver excellent food with peace of mind to our corporate clients who operate on incredibly action packed and always changing schedules.We excel at being friendly & generous towards everyone while also anticipating their needs.And By The Way We're Not Stuffy Or Corporate Around Here!
Here Are Some Of The Perks & Benefits At Fresh City Kitchen
COMPENSATION AND BENEFITS
Starting $50,000 base salary with a bonus structure401K w / 4% match after 1 yearFree Lunch Daily!Casual dress and work environmentPaid sick timeVacation timeHealthcare Insurance Reimbursement ProgramSCHEDULE
This is a Monday Through Friday in-office position at our Brighton, MA location with potential to become hybrid for the right candidate once training is completeFlexibility in start and end times exists to accommodate personal and family needs
Salary : $50,000
