What are the responsibilities and job description for the Call Center Agent *ASAP position at Fresh Form draft?
Job Title : Call Center Agent
- ASAP
Location : Dallas, TX
Job Type : Full-Time
Job Summary :
We are seeking a highly motivated and enthusiastic Call Center Agent to join our dynamic team in Dallas, TX. As a Call Center Agent, you will be the first point of contact for our customers, providing them with exceptional service and support. This position is ideal for individuals who possess excellent communication skills and have a passion for helping others.
Key Responsibilities :
Handle inbound calls from customers and provide them with product and service information.
Address customer inquiries and resolve issues with efficiency and professionalism.
Make outbound calls for follow-up and to gather customer feedback.
Document all interactions and customer details in the company database.
Assist customers with order placement, billing inquiries, and technical support.
Stay informed about our products, services, and promotions to provide accurate information.
High school diploma or equivalent; further education is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-oriented mindset.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in using computers and call center software applications.
