Future Opening: Customer Service Team Lead

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
• Ensuring reps understand and comply with all call center objectives, performance standards, and policies
• Answering rep questions regarding best practices or difficult calls
• Identifying operational issues and suggesting possible improvements
• Monitoring and evaluating rep performance, providing learning or coaching opportunities, and taking corrective action, if necessary
• Preparing reports and analyzing data to assist management as they determine call center goals
• Working with other supervisors and management team members to support reps and maximize customer satisfaction
• Assist in the formulation of targets for individuals and teams
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc
• Ensure adherence to policies for attendance, established procedures etc
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports

• High School Diploma 
• Call center, customer service and supervisory experience preferred
• Proficiency with technology, especially computers, software applications, and phone systems
• Exceptional verbal and written communication skills
• Ability to coach, train, and motivate employees and evaluate their performance
• Excellent problem solving, leadership, and customer service skills
• Analytical, efficient, and thorough
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
• Working knowledge of MS Office and CRM software

We want to change the way America thinks about healthy eating. Start by taking all of the time for planning, shopping and prep out of your week. Already, you’ve got more time to work out, train or just keep up with your active lifestyle. Never mind researching your meals, controlling your caloric content, balancing proteins, vegetables and complex carbohydrates or learning the skills needed to expertly cook and season your food. Instead, choose from hundreds of delicious dishes on our Fresh Meal Plan menu with all the nutritional planning done for you. Consider Fresh your weekly meal planner.

Forget about the expense of sourcing the finest, freshest gourmet ingredients with perfect portions to avoid wasted leftovers or repeating the same dish over and over again. We do it all for you, saving you time and money. With us as your official meal plan, you’ll enjoy fresh, healthy gourmet food delivered right to your door. It’s that simple.