What are the responsibilities and job description for the Telemarketing Sales Associate position at Fresh Tax Solutions?
Job Description:
At Fresh Tax Solutions, we are not just another company - we are a catalyst for change in the tax resolution industry. Our mission is to empower taxpayers, transforming the way they overcome tax challenges. We believe in the power of collaboration and innovation, and we’re driven by a commitment to make a lasting impact on the lives of our clients.
Joining Fresh Tax Solutions means becoming part of a dynamic, fast-growing team where your contributions are celebrated and your career can thrive. We’re on the lookout for exceptional talent ready to make a difference and grow with us as we continue to lead the industry.
About The Role:
As an Inside Sales Representative at Fresh Tax Solutions, you’ll play a crucial role in guiding our clients through their tax resolution journey. This is more than just a sales job - it’s an opportunity to be a trusted advisor, helping clients find solutions that improve their financial futures. We’re looking for a motivated, solution-oriented sales consultant who is eager to grow, both professionally and personally.
What You'll Do:
- Manage the entire sales cycle from initial contact to closing, with both inbound and outbound leads.
- Use engaging scripts to educate potential clients about our services, showcasing the benefits and value we provide.
- Tailor your communication style to connect with clients and meet their specific needs.
- Develop a deep understanding of our programs and services to offer personalized solutions.
- Drive new business growth through proactive outbound calls and emails.
- Maximize client value by identifying upsell opportunities and reinforcing the benefits of our services.
- Maintain accurate records of all interactions in our CRM system.
- Follow up with clients to ensure they’re satisfied and progressing with their agreements.
- Collaborate with team members to share insights, strategies, and best practices.
- Apply a consultative approach to explain how our solutions can meet client needs.
- Efficiently manage your schedule to consistently meet or exceed monthly sales goals. Take on additional responsibilities as assigned by management, contributing to our team’s success.
What You'll Need To Have:
- At least 2 years of experience in tax resolution.
- A strong drive to succeed, coupled with a positive attitude and excellent interpersonal skills.
- Proven ability to close deals effectively.
- Proficiency with customer information systems and software, including Microsoft Office.
- Strong time management skills, with the ability to juggle multiple priorities and follow up with clients promptly.
- Problem-solving acumen and the ability to handle unexpected challenges constructively.
- Analytical and mathematical skills that support sound decision-making.
- Initiative and a sense of urgency in driving tasks to completion.
- Independence and the ability to execute tasks with minimal oversight, demonstrating strong decision-making and application skills.
- Proficiency in CRM systems and Microsoft Office Suite.
- Exceptional communication skills, including written, verbal, and listening abilities.
- Ability to work independently while thriving in a collaborative environment. Spanish language skills are a plus.
We recognize that talent comes in many forms, and even if you don’t meet every qualification, we encourage you to apply. We value diverse experiences and perspectives and are committed to considering all qualified candidates.
What We Offer:
- Generous Paid Time Off, including vacation, sick days, and holidays.
- Wellness Days to support your overall well-being.
- A 401(k) retirement plan to help you plan for your future.
- Professional Development Programs to foster your growth and career advancement.
- Access to our gaming lounge for relaxation and fun.
- Exciting quarterly company outings to celebrate our successes together. Catered meals every Friday to enjoy with your colleagues.
The above range represents Fresh Tax Solutions' current good-faith pay scale for this role. Fresh Tax Solutions reserves the right to modify or update this range as necessary.
At Fresh Tax Solutions, we’re proud to be an equal-opportunity employer. We understand that creating a world-class company culture starts with who we hire and fostering a workplace that celebrates diversity and inclusion.
We provide equal employment opportunities (EEO) to all, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other basis protected by law.
Benefits:
- 401(k).
- Paid time off.
- Paid training.
