Strategic Enterprise Account Manager CX

As a Strategic Account Manager for our CX team you will lead Freshworks efforts to build transformative partnerships with global enterprise organizations. Your expertise in CX solutions will enable you to craft and deliver highvalue strategies that help organizations optimize their customer experience and operational efficiency. Youll thrive in complex sales cycles engaging Csuite executives and global teams to create lasting impact.

• Custom Engagements : Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
• Influential Stakeholder Management : Navigate complex organizational structures to align diverse global teams and secure buyin from decisionmakers.
• Creative Solution Selling : Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients.
• Account Management : Lead relationship with CX persona for current customers and find new paths of growth
• Strategic Partnership Development : Build longterm trusted relationships with Csuite executives and global stakeholders to deliver CX transformation strategies.
• Pipeline Management : Strategically manage a highvalue pipeline with long sales cycles ensuring consistent progress toward closing significant deals.

Qualifications :

Experience : 12 years of demonstrated success in enterprise sales with a proven ability to close large complex deals and drive value for global organizations.

Expertise :

Deep understanding of customer support / customer experience organizations landscapes and ecosystems

Demonstrated ability to sell customer support software to multiple personas across both technical and business audiences.

Proven success in delivering CX transformation solutions that enhance customer experience and operational efficiency.

Skills :

Expertise in managing custom solution sales processes.

Exceptional strategic thinking organizational skills and the ability to influence at the highest levels.

Traits : Strategic influential and organized with a relentless focus on creating longterm value for clients.

Mindset : A visionary approach to sales with a passion for enabling enterprise organizations to enhance and grow their customer experience.

Additional Information :

This role is based in the Boston Metro Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of jobrelated factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus

Compensation Package

OTE of $208400$280000 USD

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work : Employment Type :

Fulltime

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Vacancy : 1

Salary : $208,400 - $280,000