What are the responsibilities and job description for the Service Advisor/Writer position at FRESNO TRUCK CENTER?
We are seeking a Service Advisor who is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employers range of services, and contacting customers to update them about their vehicles repair status.
A day in the life may include:
Handling all customer service requests by preparing Repair Orders and entering orders into service database systems.
Developing estimates by costing materials, supplies, labor, and fees, including calculating customers payments deductibles.
Maintaining customer rapport by explaining estimates and expected return of vehicles. Obtaining the customers approval of estimates.
Verifying warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.
Maintaining log records and corrective actions with notes of customer interaction either by telephone, email or in person.
To be successful in the role, you would have:
- 1-3 years of service advising experience.
- A desire to work effectively in a team environment.
- Strong attention-to-detail.
What's in it for you?
We have been a family-owned and operated business since 1930, and we are excited to grow our California Truck Centers Family with you! Over the years, the dealerships of California Truck Centers have won numerous sales and excellence awards including ATD, and Business Week National Dealer of the Year. California Truck Centers has expanded to eight locations throughout California from Bakersfield to Sacramento becoming one of the larger Freightliner dealer groups in the Country, now employing over 600 people. It is important to us that our California Truck Centers family is taken care of at work and for their future. We offer competitive pay and phenomenal benefits including medical benefits, profit sharing, training, 401(k), paid time off, and additional benefits!