Custom Product Coordinator

Frette is a global leader in luxury linens and home furnishings, renowned for exceptional craftsmanship and timeless design. We are seeking a Custom Product Coordinator to join our team. The Custom Product Coordinator is responsible for handling the full service from pre-to-post sales of custom order requests. Full service includes acting as a liaison between the internal sales team (retail & hospitality) and Supply Chain/Product Development to meet the requests of customers, sample request tracking, order entry to delivery.

RESPONSIBILITIES:

• Manage all incoming NEW bespoke/custom product order requests from stores or hospitality sales team on an inquiry log that will give updates on which stage of the creation phase the project is in, providing start-to- finish (sample production) updates with timelines that have been requested by the (sales) team. Includes the sharing of the costs and providing a pricing template.
• Follow-up on order form, CAD, sample request (hospitality only) and communicate issue/comments to sales team.
• Request sample (hospitality only) for NEW custom product and then deliver to the sales team once received.
• Monitor sample development with HQ Supply Chain & Product development and provide updates to Hospitality sales team with any issues/delays.
• Follow-up with Sales team members to obtain customer feedback on CAD or sample (hospitality only) and confirmation for placing order.
• Provide feedback to product development/design team if CAD or sample are not approved by the customer.
• Create custom product SKU in our BI system once the product has been confirmed by the customer.
• Create and track purchase orders providing shipping status updates when receiving delivery information from the supplier.
• Partner with logistics and Merchandising & Planning team for urgent deliveries.
• Act as key liaison between Product Development & Supply Chain to get bespoke/custom product created, by submitting the order form and following up for costing
• Partner with Hospitality Sales team members & Customer Service to update and maintain digital custom products log to be applied to physical sample room located in our warehouse for future reference.
• Maintain Customer Order forms and tools to ensure seamless process and communication.

SKILLS AND QUALIFICATIONS:

• Bachelor’s Degree (Business Management, or Textiles)
• 3 years of experience in customer service, supply chain, or purchasing, including internship experience.
• Proficiency with Microsoft Excel is required.
• Independent, self-motivated, highly detail-oriented; ability to multitask.
• Customer centric approach with the ability to work in a fast past environment.
• Strong organizational and follow-up skills.
• Strong communication skills required, verbal and written.
• Italian language skills (preferred)

This role requires 3 days in our NYC office.