What are the responsibilities and job description for the Frette | Sales Specialist position at Frette?
Frette is hiring for a Sales Specialist to join our NYC, Madison Avenue team.
At Frette we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.
The Sales Specialist is responsible for the Acquisition and Retention of Clients as well as Operations, as described below.
CLIENT ACQUISITION AND RETENTION :
- Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
- Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
- Capture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
- Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
- Perform various sales and register transactions including ringing purchases (in-person / phone / email), processing of cash or credit payments, and counting money.
- Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.
- Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
- Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
- Maintain awareness of all marketing activations to maximize the ROI.
OPERATIONS :
SKILLS AND QUALIFICATIONS :
PHYSICAL REQUIREMENTS :
