Resident Services Coordinator

OVERVIEW

The Resident Services Coordinator is responsible for assisting in the overall resident satisfaction and retention at the property and for providing excellent customer service. The Resident Services Coordinator works in collaboration with the site team to assess and address resident concerns, coordinate and schedule service activities, and follow-up on service activities.

ABOUT YOU

• You’re committed to great service. You take pride in providing our residents with a safe, well-kept community, and you are ready to go above and beyond to make their day.
• You’re a great listener. You are quick to connect and make people feel heard. In doing so, you foster great relationships built on trust and respect, which are cornerstones of excellent customer service.
• You’re detail-oriented. Every detail counts. Whether you’re scheduling our service team to troubleshoot an issue, coordinating work with an outside vendor, or following up with a resident, you go about your work in a thorough and diligent manner with a keen focus on the details.
• You’re a team player. You support your team in their daily tasks and you’re always there to lend a helping hand.

ROLE RESPONSIBILITIES

The responsibilities listed below are not all-encompassing. Other related duties may be assigned.

· Serve as the primary point of contact for the property, greeting all customers, residents, and guests

· Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness

· Manage administrative requests from residents

· Advise Property Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfaction

· Record resident service requests and ensure timely follow-up

· Assuring all service request follow-up is completed within 72 business hours

· Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement

· Coordinate preventive maintenance activities, such as pest control and HVAC filter replacement, and maintain company logs, where applicable

· Plan and coordinate recreational, cultural, and social activities in coordination with property operations staff and residents as needed

· Assist in managing the automated work ticket system to include entering and closing work tickets and preparing reports as requested

· Coordinate vacated apartment walk-thru with the Service Managers to assess damages and deductions from security deposits and determine scope of work required to meet building standards for re-leasing

· Assist with posting monthly rent checks as well as other back-up accounting responsibilities

· Provide timely written resident communications to include Notices to Vacate and Lease Violation Letters

QUALIFICATIONS

· High school diploma or equivalent

· 1-2 years customer service or sales experience

· Computer proficiency including MS Office; experience with Entrata preferred

· Ability to perform in a busy, changing, multi-tasking work environment

· Willingness to maintain a flexible, 7 day a week schedule

· Excellent communication skills and strong professionalism

· Verbal, math and reasoning skills

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Primarily in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18 - $22