Service Manager

At Friedman Realty Group (FRG), we're not just another real estate investment firm specializing in multifamily apartments. We're a tight-knit, family-owned company that has been passionately serving our residents since 1975. We take pride in our communities, and we distinguish ourselves through our commitment to exceptional customer service, professionalism, and integrity. But what truly sets us apart is the fact that we're a team of individuals who genuinely love what we do.

OVERVIEW

The Service Manager is responsible for managing, developing, and mentoring the maintenance team while maintaining the physical condition and appearance of the property. This includes organizing, coordinating and managing the overall maintenance program of the property such as exterior property appearance, timely service request completion, quality and efficient make-ready program, and cost effective inventory control. This position is required to participate within the “on-call” rotation and be available, if necessary, for after-hours on-call staff questions or assistance.

ABOUT YOU

You’re a leader. You’re a humble person who rolls up their sleeves and leads by example. You support, coach, and train your team with patience, understanding, and integrity and you make sure they have the resources they need to thrive. Their success is your success, and you have a natural passion to coach and develop your team.

You’re a master communicator. You communicate expectations clearly and you make sure everyone is on the same page. You also understand that everyone communicates differently, and you’re able to tailor your approach to create a connection and foster relationships.

You’re results-driven. While you understand the soft skills required in this position, you also balance these with a consistent and healthy drive to improve performance and meet or exceed performance goals and objectives. You are comfortable being held accountable and you are equally comfortable holding others accountable in pursuit of these goals.

You’re detail-oriented. You are a craftsman that takes pride in their work and you understand that the smallest details make the greatest impact.

You’re committed to great service. You take pride in providing our residents with a safe, well-kept community, and you are ready to go above and beyond to make their day. You also recognize that emergencies can happen any time, day or night, and you’re always ready to help our residents and your team members.

ROLE RESPONSIBILITIES

The responsibilities listed below are not all-encompassing. Other related duties may be assigned.

• Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)
• Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis
• Monitors all property vacancy on a daily basis to make sure turns are being completed in accordance with company timelines and standards
• Monitors all property open service orders on a daily basis to make sure company standards are being met
• Oversees job duties of service staff, sets goals, monitors performance, motivates, mentors and adheres to policies while creating a sense of teamwork
• Researches and evaluates all current and potential products and services
• Responsible for safety area in shop, ensuring compliance and maintains MSD Sheets
• Maintains all vehicles including golf carts, and all other machinery and tools owned by the property
• Schedules and supervises all in-house and/or vendor work
• Controls inventory, ordering and delivery of approved supplies and equipment
• Ensures OSHA standards and company safety policies are complied with at all times
• Responsible for 24-hour response to service requests and after-hours emergency maintenance
• Schedules, performs and records preventative maintenance
• Completes required inspections, logs and checklists to minimize liabilities
• Organizes, prioritizes and ensures service requests and repairs are made accurately
• Works with Property Manager to obtain competitive bids for capital and maintenance related projects
• Maintains professional and timely communications with residents
• Ensures apartments are ready for new residents
• Maintains vendor relationships and establish good business practices
• Participates in creating operating maintenance budget; controls expenses and meets budget expectations along with metric goals set on a weekly, monthly and annual basis
• Trains and develops service team staff, where applicable
• Works as part of a team and assists team members as needed
• Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group

• High School Diploma or equivalent
• 3 years general maintenance and 1 year multi-family experience
• HVAC Certification and CAMT Certification preferred
• Excellent verbal and written communication skills
• Ability to troubleshoot and repair HVAC equipment
• Ability to maintain pool and spa equipment, if applicable
• Ability to repair plumbing systems, electronic systems and all major appliances
• Ability to use of computers to send/receive email, enter data into Excel reports
• Ability to prioritize, meet deadlines, and work in a multi-tasking work environment
• Possess excellent interpersonal skills and professionalism
• Willingness to maintain a flexible, 7 day a week schedule

Sea Aire Apartments

Full-Time

Days

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.