What are the responsibilities and job description for the Service Manager position at Friedman Realty Group?
The Service Manager is responsible for managing, developing, and mentoring the maintenance team while maintaining the physical condition and appearance of the property. This includes organizing, coordinating and managing the overall maintenance program of the property such as exterior property appearance, timely service request completion, quality and efficient make-ready program, and cost effective inventory control. This position is required to participate within the “on-call” rotation and be available, if necessary, for after-hours on-call staff questions or assistance.
The responsibilities listed below are not all-encompassing. Other related duties may be assigned.
- Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)
- Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis
- Monitors all property vacancy on a daily basis to make sure turns are being completed in accordance with company timelines and standards
- Monitors all property open service orders on a daily basis to make sure company standards are being met
- Oversees job duties of service staff, sets goals, monitors performance, motivates, mentors and adheres to policies while creating a sense of teamwork
- Researches and evaluates all current and potential products and services
- Responsible for safety area in shop, ensuring compliance and maintains MSD Sheets
- Maintains all vehicles including golf carts, and all other machinery and tools owned by the property
- Schedules and supervises all in-house and/or vendor work
- Controls inventory, ordering and delivery of approved supplies and equipment
- Ensures OSHA standards and company safety policies are complied with at all times
- Responsible for 24-hour response to service requests and after-hours emergency maintenance
- Schedules, performs and records preventative maintenance
- Completes required inspections, logs and checklists to minimize liabilities
- Organizes, prioritizes and ensures service requests and repairs are made accurately
- Works with Property Manager to obtain competitive bids for capital and maintenance related projects
- Maintains professional and timely communications with residents
- Ensures apartments are ready for new residents
- Maintains vendor relationships and establish good business practices
- Participates in creating operating maintenance budget; controls expenses and meets budget expectations along with metric goals set on a weekly, monthly and annual basis
- Trains and develops service team staff, where applicable
- Works as part of a team and assists team members as needed
- Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group