What are the responsibilities and job description for the Retail Store Operations Manager position at Friedman's Home Improvement?
Job Overview
Friedman's Home Improvement is seeking an experienced retail professional to fill the role of Shop Opener. As a Keyholder/Coordinator, Yard, you will be responsible for leading store operations and supervising Team Members in a customer-focused environment.
About the Role
- Provide management-level support to customers and Team Members in the yard.
- Own the daily pulse, flow, and activities of the business channel/department and all Team Members within it.
- Drive customer service and Team Member engagement throughout the store.
Responsibilities
- Mentorship and Coaching: Connection with Team Members is ever-present with a daily check-in process and constant teaching, feedback, and coaching on TM performance as it relates to process, procedures, and values.
- Leadership: Set the retail pace and expectations for the Department through managing Department Heads and Team Members, making sure they have the knowledge and tools to be successful day-to-day as a Values-based leader.
- Facility Management: Manager on Duty to include key carrier responsible for opening and closing building, all aspects of the facility and activities on-site during shift. Safety, security, emergencies. Alarm and fire codes.
- Training and Development: Mentor, coach and train Department Heads and Team Members with product knowledge, technical and interpersonal skills to develop and strengthen the team.
Requirements
- Advanced education or training from college or university, with 4 years in a retail environment or equivalent combination of education and/or experience.
- Minimum mid-level management background with exceptional supervisory skills.
Benefits
- 401(k) matching.
- Medical, Dental & Vision Insurance.
- Employee discount.
- Flexible spending account.
- Paid time off.
- Parental leave.
- Tuition reimbursement.
