What are the responsibilities and job description for the Junior IT Systems Administrator position at Friedman Vartolo LLP?
THE COMPANY
Friedman Vartolo LLP is a real estate law firm specializing in lender-side default services and real estate litigation. We have offices in New York City, Garden City and Philadelphia and offer a fresh, fast-paced energy, with a startup vibe.
THE POSITION
We are seeking an entry-level Junior IT Systems Administrator who will provide day to day technical support to our employees both virtually and onsite, as well as assist in general IT responsibilities. This role is ideal for someone looking to kick-start their career in IT within a professional legal environment.
RESPONSIBILITIES
- Serve as onsite point of contact in Philadelphia office for any basic computer and IT needs of the in-office employees
- Assist with technology related employee onboarding and offboarding tasks including installing software, configuring laptops, creating accounts, setting up workstations.
- Maintain and support printers, copiers and other onsite equipment.
- Provide orientation and guidance to new employees on operating computer equipment
- Manage ticketing system (JIRA) responding to and resolving Tier 1, 2 tickets
- Troubleshoot and investigate basic hardware and software issues
- Engage in employee outreach to gain feedback on employee technology experience
- Documentation Management (Confluence) - KB Article build out
- Equipment Asset Management (laptops, monitors, peripherals)
- E-cycle and Equipment Life Cycle Management
EXPECTATIONS
- Strong communication and interpersonal abilities to interact with staff at all levels
- Ability to work independently and in a team-oriented, collaborative environment
- Excellent problem solving and analytical skills
- Hard worker with a can-do attitude and willingness to help other employees
REQUIREMENTS
- A degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
- Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business)
- Familiar with basic computer hardware, printers, applications
- Some Helpdesk experience (6 - 12 months preferred)
PREFERRED
- Power Bi
- Task Automation
- Azure (Azure Connect, Azure Cloud, Azure ADD)
- VDI & Virtual System Management
COMPENSATION/BENEFITS
We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.
ADA COMPLIANCE
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.
LOCATION
This position is located in our Philadelphia, PA office.
