What are the responsibilities and job description for the Accounts Receivable Specialist position at Friendly Senior Living?
We consider many different factors to determine your compensation package at FSL. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FSL is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.
Position Summary:
In this role, you will support all Accounts Receivable billing functions for all members and residents of The Friendly Senior Living Continuum of Care in a fast-paced office setting. You will work closely daily with members and residents, their families, and/or financially responsible parties, and also work closely with interdisciplinary staff including but not limited to Social Work/Admissions, Nursing, MDS, and Senior Housing colleagues. Keys to success in this role are strong attention to detail, organizational skills, and the ability to provide excellent customer service.
Essential Job Function:
- Manage Mail & Office Communications:
- Open, process, and distribute incoming mail
- Meter and send outgoing mail
- Respond to email and voicemail inquiries promptly
- Greet and assist visitors, members/residents, and family representatives, ensuring their concerns are addressed
Financial & Billing Support:
- Process and balance Friendly Senior Living Continuum cash receipts, ensuring accurate deposits and records
- Build and maintain member finance folders, including generating insurance letters and managing updates
- Verify insurance details and demographic data within the billing software, ensuring accuracy in rates and billing information
- Validate census entries and confirm insurance details using external software
- Prepare and distribute Medicare/HMO Part A and B determination letters, ABNs, and non-coverage notices in a timely manner
- Communicate census changes, including insurance updates, to internal teams and external vendors
- Enter and track Member Trust account charges and withdrawals
- Assist members and families with questions related to their fund statements
Claims Processing & Collections:
- Submit and manage Long-Term Care Insurance claims, including handling correspondence, requests, and denials
- Provide support to members, residents, and families in understanding their financial statements across the continuum
- Conduct collections calls for outstanding bills and member trust statements as needed
General Support & Compliance:
- Assist with billing functions throughout the month to support smooth financial operations
- Complete all required in-service education and safety programs
- Participate in meetings and workshops to enhance job skills and stay informed of best practices
- Perform additional duties as assigned to support the team and organization
Expectations of the Position:
- Dependable, report to work on-time for every schedule shift (ready to work at beginning - start of shift) and work full schedule shifts unless physically unable or pre-approved Paid Time Off (PTO) which includes personal and vacation.
- Willing and able to work overtime and weekends as required by the position and/or approved by management.
- Have reliable transportation to and from work.
- Must be clean and neat in appearance and have a “friendly” service-oriented personality.
- Abide by work-related / job procedures and organization policies; (refer to the Employee Handbook).
Qualifications of the Position:
- Education: Two-year Accounting or related degree or minimum of two years’ experience with Accounts Receivable, cash reconciliations, and other office duties
- Skills: Computer literacy required. Working knowledge of Microsoft Office products. Experience with Point Click Care, and 10 key preferred
Conditions of Employment:
- Work is performed in a clean, well-lit, “Home-Like,” nursing home setting.
- Employee must be able to perform essential job functions (reasonable accommodation may apply).
Physical Requirements:
- Refer to the attached Physical Requirements form.
- Must meet the general health requirements set forth by Friendly Home.
- May be requested to assist in the evacuation of Members or perform other procedures to protect the safety of Members, visitors and team members during emergency situations.
