What are the responsibilities and job description for the Lead Server-CW position at Friendly Senior Living?
Friendly Senior Living is a highly rated Senior Care Community, - we embrace and live our values every day: Friendship, Teamwork, Compassion, Excellence, Integrity, and Customer Focus. Because Friends Care Always!
We consider many different factors to determine your compensation package at FSL. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FSL is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.
Position Summary
The team leader is responsible for providing an outstanding dining experience for our residents as well as providing assistance in all dining functions.
Essential Job Functions
- Works with Department Management as necessary and implements recommended changes as required.
- Ensures that all dining service procedures are followed in accordance with established policies.
- Develops and maintains a good working rapport with internal department staff, as well as with other departments within the facility to assure that food service is properly maintained to exceed the needs of the residents.
- Oversees areas where food is served (cafes, club room, dining rooms, kitchens and areas where catering functions are served)
- Reviews and checks all employees’ side work before employees leave for the day
- Maintains and inspects kitchen and service areas for sanitation and cleanliness
- Monitors work schedules for hourly employees
- Trains, motivates and disciplines employees as needed
- May recommend employee discipline to Director, Manager of Dining Services, or Human Resources
- Ensures overall employee safety through the implementation of Cloverwood TFH safety and procedures.
- Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks
- Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff are running out of any item, and informs other servers throughout the meal period.
- Reviews reservations, directs residents and their guests to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks and chefs
- Maintain an excellent dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
- Exceed residents expectations
- Performing basic cleaning tasks as needed or directed by management
- Filling in for absent staff as needed
- Assisting with special events
- Performs the following duties in the absence of the Dining Services Manager
- Orders foods/supplies as necessary to meet needs of menus and departments
- Schedule staff as appropriate
- Ensures all necessary paperwork/documentation is on file for staff
- Perform administrative requirements such as completing necessary forms, reports, etc., and submit to the Dining Services Director
- Other duties as necessary
Other Job Functions
Job Requirements
- Requires ability to relate and be respectful to a wide variety of people and provide superior customer service to all, including Residents, co-workers, vendors, family members and visitors.
- Must wear employee badge at all times while on-the-job.
- Must report to work on time and adhere to attendance policy.
- Must be able to maintain a high level of confidentiality regarding information about Resident, co-workers, vendors, family members and visitors.
- Must have reliable transportation.
Expectations of the Position
- Dependable, report to work on-time for every schedule shift (ready to work at beginning - start of shift) and work full schedule shifts unless physically unable or pre-approved Paid Time Off (PTO) which includes personal and vacation.
- Willing and able to work overtime and weekends as required by the position and/or approved by management.
- Have reliable transportation to and from work.
- Must be clean and neat in appearance and have a “friendly,” hospitality-oriented, and service-oriented demeanor.
- Abide by work-related / job procedures and organization policies; (refer to the Employee Handbook).
Qualifications of the Position
- A combination of experience, education, and/or training which substantially demonstrates the following knowledge and skills:
- Education: High School Diploma or GED
- Experience: Minimum of one year job experience.
- Skills:
- Licenses / Certifications:
Conditions of Employment
- Work is performed in a clean, well lit, Community setting.
- Employee must be able to perform essential job functions (reasonable accommodation may apply).
- Physical Requirements
- Refer to attached Physical Requirements form.
- Must meet the general health requirements set forth by Cloverwood.
- May be requested to assist in the evacuation of Residents or perform other procedures to protect the safety of Residents, visitors and team members during emergency situations.
NOTE: This job description is not intended to be all-inclusive and very effort has been made to identify the essential functions of the above position. However, this job description in no way states or implies that the duties specifically identified are the only duties required to perform this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Employees may perform other related duties within Federal and/or State regulations to meet the ongoing needs of the organization. This job description is not a guarantee of employment for any set period and that either the organization or employee may terminate employment at any time with or without case. Furthermore, this job description may be added to or revised at any time.
