Job Description
Job Description
Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team!
Why Friends For All :
For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV / AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves .
What is in it for you :
- A commitment to work-life balance with : (up to 38 Days Off)
12 accrued vacation days per year
12 accrued sick days per year14 paid holidays, including Your Birthday!Sick Bank allows employees to donate sick time to other employees with a serious health condition who have no remaining sick or vacationFlex Schedule may be available based on position after introductory periodEmployer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly)BCBS PPO Plans
PPO Gold premium = $28.88
PPO Platinum premium = $56.15Dental PlansPPO Low = $1.14
PPO High = $5.81Vision premium = $1.41401k program with up to 3% employer match starting immediatelyEmployer-paid basic life insurance valued at $50,000Employer-paid Short-term disabilityVoluntary Life and AD&D, Long-term disabilityFlexible Spending Accounts for healthcare and dependent careStudent Loan Forgiveness ProgramsEmployee Assistance Program with in person counseling optionsTo Learn More about Working at FFA : Go to https : / / www.friendsforall.org / careers
Compensation :
Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role.
Learning & Wellness Support Specialist Job Description
JOB TITLE :
Learning & Wellness Support Specialist
EXEMPT (Salaried) or NON EXEMPT(Hourly) :
Non-Exempt
DEPARTMENT : Client Engagement
STATUS : Full-Time
REPORTS TO :
Client Engagement Manager
REGULAR HOURS :
M-Th 8 : 30 – 5, Fri 8 : 30 – 4
JD REVISION DATE : November 14, 2024
SUMMARY :
The Friends For All Corporation’s Learning & Wellness Support Specialist (LWSS) will greet visitors pleasantly and professionally while conveying a feeling of warmth, respect & understanding. The LWSS plays an important role in the continuum of HIV care by bridging housing and medical services with other supportive services, specifically Wellness University, Digital Health Literacy, and Access to Employment / Volunteer Opportunities. This position will be responsible for providing administrative support through monitoring The Resource and Education Center activities, facilitating daily skill-building classes and / or activities, assisting consumers with minor technical requests, answering agency phone calls, providing assistance for Wellness University & Wellness University Online, and scheduling client Lyft / Uber transportation requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Open / close the Resource and Education Center (REC) and make coffee daily (M-TH, 8 : 30am to 4pm & F, 8 : 30am- 3pm).Monitor the Resource and Education Center (REC) and the proper administration of computer usage. Provide general technical support.Ensure that course materials, content, and resources are regularly updated and aligned with learning objectives. Review and revise existing courses for continuous improvement, incorporating learner feedback and industry trends.Coordinate with Early Intervention Services with the Digital Health Literacy program with assigned client tasks such as resume building, computer assistance, and web-based application assistance.Encourage client participation and provide administrative support for Wellness University.Develop Wellness Plans for all Wellness University clients- update client goals and objectives biannually.Assist Client Engagement Manager with reviewing and revising existing courses for continuous improvement, incorporating learner feedback and industry trends in the Learning Management System for Wellness University Online.Facilitate skill-building classes with clients daily as part of Wellness University.Coordinate daily learning activities and events in the Resource and Education Center that supports Wellness University classes.Create and maintain a sign-in sheet for the Laundry and Shower Room. Monitor shower and laundry usage.Process Lyft / Uber ride referrals and schedule pick-up and drop-off through the Lyft Concierge system.Provide client support in navigating Lyft / Uber to ensure they arrive timely to scheduled medical and social services appointments.Distribute snacks and ensure the Resource and Education Center is well maintained and clean throughout the day.Enforce Client Code of Conduct, and assist clients with completing the Client Grievance Procedures and / or Client Incident Reports when necessary.Ensure that the Resource and Education Center is stocked with appropriate snacks and supplies as well as conduct weekly inventory.Receive and ration food donations and maintain purchased inventory.Ensure the Wellness University instructors have access to classroom space, needed supplies, and sign in sheets.Assist with tracking, answering inquiries and assigning courses to consumers enrolled in Wellness University-Online.Make copies, send faxes, and assist consumers with administrative related requests.Ensure consumers complete REC Utilization Form and input data into CAREWare within 24 hours of service.Organize sign in sheets for WU facilitators and enter data into CAREWare within 24 hours of service.Complete bus / gas card requests in Apricot for Wellness University participants.Research and maintain support services community resourcesManage and track clothing closet donations and distributions.Enroll clients in Wellness University Online and prepare monthly reports on clients' data usage.Complete proper, accurate and timely documentation of services in writing and in Athena, CAREWare, Evaluation Web, Redcap, Apricot, and any other database, as required.ADDITIONAL DUTIES AND RESPONSIBILITIES :
Cross-Train on Front Desk duties.Answer incoming agency calls as needed.Regular and predictable punctuality and attendance is requiredReturn all calls, emails and text in a timely manner.Participate in weekly or biweekly coaching sessions with supervisorComplete Performance Reviews and SMART GOALSParticipate in All Staff Meetings, In-Service Days and Mandatory TrainingsMay need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the positionDuties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.SUPERVISORY RESPONSIBILITIES :
N / A
QUALIFICATION REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
High School Diploma required.Bachelor’s degree in Education, Instructional Design, Learning Technologies, or a related field preferred.Experience navigating learning management systems (LMS), such as Moodle, Canvas, Blackboard, or similar.Proficiency with e-learning authoring tools and multimedia editing tools.Strong understanding of adult learning theory and online instructional design best practices.Good strategic / critical thinker, self-starter, goal-orientedExcellent verbal and written communications.Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment with particular attention to detail and organizationAbility to work with a diverse client populationStrong relationship-builder both with team and clients (internal and external)Ability to follow verbal and written instructions.Computer skills : ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMS and ZoomAbility to define problems, collect data, establish facts, and draw valid conclusionsMaintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).CERTIFICATES, LICENSES, REGISTRATIONS :
Must have a valid State Driver’s License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.WORK ENVIRONMENT :
We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.Must be able to interact with everyone in a friendly, helpful manner.Embodies FFA Values :Equity and Acceptance
Trailblazing, Creative and FearlessJoy and FunCollaboration and TeamworkServiceAwarenessADA SPECIFICATIONS :
Physical and cognitive demands that must be met in order to successfully complete the essential
functions of the job. Reasonable accommodations may be made to enable individuals’ disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization.
Requires ability to speak audibly and listen actively.Requires ability to use computers, telephones and other office equipment.Requires ability to sit for extended periods.May require occasional bending and lifting up to 25 pounds.May require periodic local travel.OSHA CATEGORY :
This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.
COMMENTS :
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.
Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Salary : $56
