On-Call Crisis Advocate

Bilingual candidates strongly encouraged to apply.

Job Summary:

The On-Call Crisis Advocate is responsible for staffing an on-call shift and to be available to physically respond to the shelter building to staff a shift that a scheduled advocate is unable to cover OR cover a pre-arranged open shift. During said response the On-Call Crisis Advocate will provide on-call support, hotline advocacy, and shelter and housing navigation to those fleeing violence throughout a 25-county service area.

What you will do:

• Hold on-call response for 24 hour assigned shifts
• Take phone calls and answer questions from crisis advocates staff working in shelter.
• Be available to respond physically to the shelter building if a crisis advocate is unable to work a shift.

• Fulfill the responsibilities of the crisis advocates while covering a shift including:
  • Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
  • Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
  • Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
  • Support the team in maintaining the shelter facility.
  • Comply with data tracking and documentation requirements.

How You Will Succeed:

• People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.
• Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.
• Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.
• Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.
• Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
• Believe in our 10-year vision: Everyone has a home.
• Believe in our mission: To provide safe shelter, confidential services, and housing assistance to individuals in crisis due to homelessness, domestic violence, sexual assault, and human trafficking.