What are the responsibilities and job description for the Overnight Crisis Advocate position at Friends of the Family?
Job Summary:
The overnight crisis advocate provides in-person and over the phone advocacy, shelter and housing navigation to those fleeing violence and or affected by homelessness throughout a 14-county service area.
What you will do:
§ Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
§ Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
§ Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
§ Support the team in maintaining the shelter facility.
§ Comply with data tracking and documentation requirements.
How You Will Succeed:
§ People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.
§ Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.
§ Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.
§ Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.
§ Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
§ Believe in our 10-year vision: Everyone has a home.
§ Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.
§ Understand the 6 components of the Entrepreneurial Operating System (EOS).
Job Qualifications and Competencies
§ Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
§ Ensure confidentiality is in place for all people FOF serves.
§ High School Graduate with a minimum of two years work experience.
§ Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
§ Ability to pass state, federal, and child abuse background checks.
