Residential Aide

Description

Position Title: Residential Aide – Short Term Family Housing

Reports to: Residential Aide Shift Supervisor

Location: NW, Washington DC – The Brooks

Hours: 4 pm to 12 am

Classification: Non-Exempt, Full-Time

People of color, men, persons with disabilities, persons with experience living in homelessness, non- binary, non-LGBTQ, transgender, and other LGBTQ candidates are strongly encouraged to apply.

Who we are:

Friendship Place is a nonprofit organization, serving the Washington, DC region. We empower individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We are committed to living out our core values both within our organization and the community.

Our Core Values:

Friendship Place is a person-first Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following: 

• Excellence and Innovation 
• Finding Ways to Say “Yes”  
• Caring at the Core  
• Agents of Change  
• Support, Empowerment, and Development  
• Inclusion, Diversity, Equity, and Collaboration  
• Integrity and Accountability

Summary:

The Brooks provides short-term housing services to families experiencing homelessness in the District. The building contains 50 units and is located in Northwest DC. The program follows a Housing First model philosophy and utilizes best practices to ensure participants can be transitioned out of short-term family housing to independent housing within 90 days. The Residential Aide provides 24-hour on site monitoring services to support the safety and wellbeing of The Brooks participants, staff, and visitors. Residential Aides shall work cooperatively with program staff at all levels to ensure quality of service by performing hourly inspections of the building and immediate building exterior, and documenting/reporting any incidents

Requirements

Essential Duties and Responsibilities:

• Monitors the residents, units, and grounds of The Brooks at all times to ensure the security and safety of each resident.
• Provides appropriate oversight of the participants at the short-term family housing site and enforces program policies.
• Provides de-escalation services to the participants as needed and to ensure safety and well-being of all staff and residents, including contacting MPD, Mobile Crisis, and/or CHAMPS as necessary.
• Assists in the planning and organization of recreational activities and events for families residing at The Brooks
• Reports unusual incidents to the appropriate parties OR writes unusual incident reports.
• Reports observations to case management staff to support the participants in progressing towards their goals.
• Performs weekly and as necessary inspections of units.
• Distributes food during meal services and discards waste.
• Performs all other duties as assigned

Education/Experience:

• Minimum high school diploma or equivalent
• 1 year of experience working with vulnerable families and/or youth is preferred but not required

Qualifications:

• General knowledge of working in a homeless shelter or residential facility preferred.
• Provides excellent customer service and demonstrates reliability.
• The ability to work effectively in collaboration with diverse groups of people.
• Demonstrate empathy when responding to participants’ needs and requests.
• Use practices including trauma informed care, verbal judo and other de-escalation and conflict resolution techniques.
• Ability to remain calm, collected, and professional under stress.
• Punctuality and ability to work independently.
• Experience with computer programs, including but not limited to excel spreadsheets, emailing, etc. 
• Strong commitment to mission, organizational core values including racial equity and social justice

Working conditions:

Office is housed in a short-term living facility, on call rotation, periodic evening and weekend work

Background Checks:

The selected candidate will be required to pass a criminal history background check including FBI, Police background check (of the jurisdictions in which they have resided for the five years prior to employment), Child and Family Services Agency (CSFA) Child Protection Register/ DC Child Abuse Registry, National Sex Offender Registry search, Drug and Alcohol testing, TB testing, education and employment verifications and reference checks.

Other Details:

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $17.50 - $20.23. The starting hourly pay is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience. Please Note: The step system is set and not open to pay negotiation.

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency’s COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.

Interview Process: Phone screening, panel style interview, final interview.

Website: www.friendshipplace.org

Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.How to Apply:Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/  

Salary : $18 - $20