IT Process Analyst

The IT Process Analyst will be responsible for providing technology support, analyzing business, production, and accounting processes, and implementing improvements in workflow efficiencies, while increasing end-user’s knowledge of business system capabilities. This position will work closely with Accounting and Operations to deliver quality Business System solutions that meet or exceed end user expectations.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as assigned by management and deemed necessary from time to time.

· Provides application support, troubleshooting and training to the end user community. Applications include, but are not limited to Sage 100, PowerBI, Excel, SQL.

· Manages and participates in project teams to achieve project goals within budget and project timelines.

· Collaborates with business resources to define and document business requirements, gains consensus on solution(s) and implements technology solutions that are aligned with corporate and/or departmental objectives.

· Manages business system development lifecycle and other documentation needs for long-term reference and support.

· Proactively manages changes in project scope, identifies potential issues, and creates contingency plans to ensure objectives are met.

· Conducts project postmortems and recommends future improvements focused on people, processes, and technology.

· Ensures adequate testing and debugging of applications and processes before implementation.

· Collaborates with external software support to find solutions.

· Performs application configuration.

· Seeks opportunities to re-engineer business processes by anticipating future end user and company Business System needs.

· Stays abreast of and incorporates technological advancements consistent with the company's strategic objectives.

· Participate in the Business Systems team’s “on-call” rotation to support the business during and outside normal business hours.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

· Bachelor’s Degree required.

· 5( ) years of IT, ERP, or Process Analyst experience implementing technology solutions in an ERP environment.

· ERP system experience.

Other Knowledge, skills, and abilities

· Thorough knowledge of developing solutions and analytical skills using Sage 100 (preferred) or another major ERP system.

· Advanced interviewing, listening, and observational skills used to identify and define business and technical needs.

· Leadership, project/process management, quality commitment and relationship management skills.

· Ability to program in any of the following is a plus: Sage 100, MS SQL Server stored procedures and queries, PowerBI, PowerAutomate, Excel.

· To be goal-oriented through demonstrated ability to bring the benefits of technology to solve business issues while also managing costs and risk.

· Ability to be collaborative and personable through communication and understanding the needs of non-technical internal clients.

· Ability to manage and deliver multiple development projects on time and within budget.

· Ability to mesh well across all business units by being a good listener, a team builder and an articulate advocate of their business information and technology needs.

· Excellent at Communication.

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• Bachelor's (Required)

Ability to Commute:

• Mequon, WI 53092 (Required)

Work Location: In person

Salary : $1,000 - $90,000