Senior Sales Manager, SMB AE

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.As a new business Sales Manager you will lead and develop a team of SB / Mid-Market Account Executives within a fast-paced environment. Your leadership will have a direct impact on the growth of the new business team, the development of your team, and Front's success. This role will require strategy, urgency, and the ability to drive a team to exceeding revenue targets. What will you be doing?Hire, train and develop an accomplished team of full cycle small business and / or mid-market Account ExecutivesDevelop and coach the sales, product, and industry skills of each team memberDrive outbound pipeline across your team through KPI management and rigorAssist your team throughout their sales cycles to help them land new business ranging from tactical to highly complex / multi-stakeholderRegularly report on both team and individual results and forecast your business with accuracy on a monthly / quarterly basisIdentify and make recommendations for improvement in the areas of process, efficiency and productivityCollaborate with peers and cross functionally to drive cohesive processes and ensure alignmentExperience leveraging a CRM (Salesforce) to manage your business and pipelineWhat skills and experience do you need?This role is based in Chicago (hybrid) candidates must be in Chicago2 years of experience building and managing a high performing SaaS sales teamsSuccessful track record of 100% of quota achievement as both a manager and as an individual contributorExperienced selling to Enterprise level accounts as an individual contributor or managerExperience driving outbound pipeline and closing business of outbound originPrevious experience recruiting, retaining, and developing sellersExperience managing and improving full cycle account executive KPIsHigh level of business acumen and understanding of how revenue leaders thinkPrevious experience selling into Customer Support is preferred but not requiredThis is a hybrid role, expected to be in our Chicago office on Tuesdays and Thursdays.What we offerCompetitive salaryEquity (we are post-series D & backed by some of the best VCs in the US)Private health insurance, including plan options at no cost to employeesPaid parental leaveFlexible time off policyFocus Fridays - learn more here!Flexibility to work from home 3 days / week (unless posted as a full-remote role)Mental health support with Workplace OptionsFamily planning support with Maven$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activitiesWellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Salary : $100