Director of Human Resources

Spring Lake Village

Under the direction of the Executive Director, the Director of Human Resources provides service and support to all community employees and guidance and support to management and supervisory staff regarding human resources issues, including employee relations, policy interpretation, salary, wage and benefit administration, recruitment and selection, training, safety and workers’ compensation. Demonstrates ability to interpret company policies and procedures and ensures managers and employees understand and adhere to them. This position has full responsibility for all HR functions in the community.

ESSENTIAL FUNCTIONS

Include the following. Other duties may be assigned as necessary.

• Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
• Provides employee relations support to all community employees. Provides advice and counsel to managers and supervisors on employee-related concerns as per company work rules. Facilitates internal investigations following allegations of employee misconduct and maintains records of such investigations. Coordinates corrective actions taken, as per company and department policies.
• Facilitates the hiring process, adhering to the New Hire Check list, including recruitment advertising, job offers, reference checks, pre-employment drug, health & criminal record clearance, work authorization (I-9s) and work permits. Participates in interview and selection process for key community personnel, including administrative and leadership positions.
• Provides training in such areas as new employee orientation, supervisor training, safety training, and mandated Federal, State, and company compliance training. Coordinates department-specific and ongoing training with department managers/supervisors.
• Administers employee benefit plans for Health, Dental, Vision, Life/ADD, and LTD plans, including COBRA administration. Maintains record of insurance coverage, and processes monthly invoices to balance with company and employee-paid premiums.
• Manages Injury and Illness Prevention Program. Investigates accidents and prepares reports for insurance carrier. Manages workers compensation claims, return to work/transitional duty program in accordance with company policy. Facilitates monthly IIPP meetings, participates in and/or leads safety committee creating a safety culture within the community.
• Approves and processes employee separations, including exit interviews. Identifies turnover trends and reacts accordingly with community leadership team. Represents community at unemployment hearings.
• Manages employee evaluation/Pay for Performance process. Prepares and processes wage and status changes, coordinating with department managers and supervisors, Executive Director, and Home Office HR team. Participates in local wage surveys, ensuring competitive pay and benefit ranges are in place.
• Manages and/or completes bi-weekly payroll processing, including employee timekeeping, commissions, and bonus payments. Ensures compliance with all wage and hour laws. Works with department leadership and Executive Director to manage overtime and other payroll issues.
• May act as community Point Person for Service Excellence program, working with SEAs to plan and schedule workshops and other program meetings.
• Manages employee recognition programs, including Employee of the Month, safety, all-staff meetings, employee parties and other appreciation events to promote increased retention.
• Serves as part of community leadership, participating in interdisciplinary teams such as resident assessment council, director on duty, marketing/occupancy efforts and social accountability.
• Supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
• Follows all federal, state and company policies, health codes and guidelines.
• Performs all duties in a safe and efficient manner. Reports any safety hazards and/or accidents to supervisor.
• Attends all mandatory in-service meetings. Complies with all department and facilities policies and procedures.

JOB REQUIREMENTS and QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree (B.A.) from a college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations; ability to write reports and business correspondence; ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

• Must have good communication and customer service skills; ability to work well with others and take direction; ability to work under pressure to ensure timely review, correction and reporting of the payroll. This position will also assist account payable and accounts receivable with imputing data, preparing bank deposits, etc.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.