What are the responsibilities and job description for the SENIOR SALES MANAGER, SMB AE position at Front?
Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune's Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List .
As a new business Sales Manager you will lead and develop a team of SB / Mid-Market Account Executives within a fast-paced environment. Your leadership will have a direct impact on the growth of the new business team, the development of your team, and Front's success. This role will require strategy, urgency, and the ability to drive a team to exceeding revenue targets.
What will you be doing?
- Hire, train and develop an accomplished team of full cycle small business and / or mid-market Account Executives
- Develop and coach the sales, product, and industry skills of each team member
- Drive outbound pipeline across your team through KPI management and rigor
- Assist your team throughout their sales cycles to help them land new business ranging from tactical to highly complex / multi-stakeholder
- Regularly report on both team and individual results and forecast your business with accuracy on a monthly / quarterly basis
- Identify and make recommendations for improvement in the areas of process, efficiency and productivity
- Collaborate with peers and cross functionally to drive cohesive processes and ensure alignment
- Experience leveraging a CRM (Salesforce) to manage your business and pipeline
What skills and experience do you need?
This is a hybrid role, expected to be in our Chicago office on Tuesdays and Thursdays.
What we offer
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
