What are the responsibilities and job description for the Administrative Business Partner position at frontdoor, Inc.?
Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.
Responsibilities
Summary:
As an Administrative Business Partner, you are responsible for providing advanced and complex administrative support within your functional area(s) for multiple VP and/or SVP roles. Not only will you use your critical thinking skills to deliver customer centric (internal and external) service through assisting in daily office needs, but you will participate and complete complex assignments and projects, as well as proactively resolve issues effectively. This could include doing conducting research, preparing reports, handling requests for information, receiving visitors, preparing travel schedules, arranging calls, and scheduling meetings.
Responsibilities:
Provides a wide variety of administrative support to multiple VP positions; manages the departmental calendars to prioritize and resolve conflicts and to ensure all commitments and deadlines are met.
Preparing presentations for Executive team, Board members and senior leadership.
Assisting with business plan presentation and monthly and quarterly board meeting materials.
Assisting with analytical and reporting functions.
Coordinates and schedules complex travel schedules and prepares clear agenda’s/meeting schedules; coordinates business meetings with partners and prospects with direct correspondence.
Willingness to work across multiple time zones.
Work on complex assignments and special projects within assigned department or function; proactively resolve issues using sound judgment with little guidance, often deescalating difficult issues and escalating concerns appropriately. Teach skills to others as needed.
Drive work responsibilities based on the functional area(s) business needs, with the capacity to take on more, owning the results.
Deliver exceptional customer service to internal and external partners, seeking direction when needed. Keep management updated on progress as appropriate and ahead of time.
Schedule and organize activities such as meetings, travel, conferences and department activities for the VPs, as well as all members of the functional area(s).
May Lead and coordinate office functions, planning events, working with marketing for customer/partner/exec events, partnering closely with business operations team on operation functions
Use business software applications to create and develop visual presentations, and prepare correspondence, agendas, minutes, etc. Assemble confidential and sensitive information. Find efficiencies through technology for functional area(s) and company.
Prepare regularly scheduled reports; compile data for expense/financial record keeping and statistical reports.
Handle expense reports and purchase office equipment and supplies.
Analyze business constraints and determine possible paths forward.
Develop and implement secretarial standards, policies, practices, and processes.
May include other duties as assigned.
Qualifications
Minimum Education, Licensure and Professional Certification requirements:
High school diploma; Associate’s or Bachelor’s degree preferred
Minimum Experience required:
3 years administrative or equivalent experience required
Required Skills:
Experience in a corporate or start-up environment
Intermediate level of financial and business acumen
Advanced proficiency in Microsoft (Outlook, PowerPoint, Excel, 365) and other technology platforms; ability to use office software to create, format, and edit forms and presentations
Intermediate proficiency in verbal and written communication skills (grammar, style, spelling, proofreading, responsiveness), with a high degree of discretion and confidentiality
Ability to communicate information clearly and concisely, as well as cater for the delivery of the message to different audiences
Ability to adapt in a fast-paced environment
Ability to work well with others in the work group
Independent judgment and ability to overcome obstacles
Attention to detail and problem-solving skills
Ability to prioritize and organize workload in a fast-paced environment with a consistent level of accuracy, demonstrate sense of urgency to address customer needs
