What are the responsibilities and job description for the Supervisor - Elder & Adult Services position at Frontier Behavioral Health?
Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
Elder & Adult Services provides in-home and agency clinical assessments and services to clients (Medicaid/Non-Medicaid) 21 years of age or older who are at-risk of premature out of home placement. Elder & Adult Services utilizes the Gatekeeper Case Finding Model to proactively locate, identify, and serve clients in need of support and assistance in their home. Elder Services serves as the primary access point for services and resources that promote independence and enhanced quality of life for home-dwelling older adults at risk or isolated.
Services include:
Case management
Outreach to clients in their homes
Individual therapy
Group therapy
Psychiatric medication management
Peer support services
Provide direct supervision to assigned clinical staff. Provide direct service to adults and/or children and families as assigned by Director. Facilitate internal and external customers satisfaction and responsiveness. Participate in planning and evaluation of the program. Train and supervise staff to ensure compliance and implementation of service goals and objectives. Provide consultation and education to other FBH staff and to the community. Provide direct case management services as required. Participate in peer review, supervision, intake and diagnostic staffing’s, in-house educational and administrative meetings as directed. Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:
Participate in planning and evaluation of the program.
Utilize monitoring tools to ensure staff’s compliance with contract and WAC requirements for the Apple Health Plan Managed Care Organizations, the SCRBH (ASO), DOH, HCA, or other Contractor monitoring.
Train and supervise staff to ensure compliance and implementation of service goals and objectives.
Provide consultation and education to other FBH staff and to the community.
Provide direct clinical services as required.
Participate in peer review, supervision, intake and diagnostic staffing, in-house educational and administrative meetings as directed.
Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
Maintain and enhance customer service to ensure that both external and internal customers of FBH have a positive experience at FBH. Work closely as necessary with other community resources, professionals and systems (e.g., law enforcement, DCFS) to support quality care and facilitate a collaborative partnership between FBH and other such entities.
Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.
Establish and maintain a good working relationship with all FBH staff.
Understand and adhere to, and ensure all assigned staff comply with, all state WAC and RCW requirements and FBH policies and procedures.
Serve in an advisory capacity to the Program Administrator and Director in employment and assignment of agency personnel, including important issues within or pertaining to the agency and/or program.
Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.
Interview, select and train new employees.
Plan, assign and direct work.
Mentor and coach employees, addressing performance or conduct issues as needed.
Address complaints and resolve problems.
May be assigned to supervise interns.
Provide supervision for licensure when eligible to be a DOH approved supervisor.
For New Journeys program: Collaborate with UW, WSU, and HCA in the implementation of the New Journeys model and fidelity monitoring. Provide education to community and stakeholders in New Journeys.
Other duties as assigned.
QUALIFIED CANDIDATES WILL HAVE:
REQUIRED:
1. Master's degree in a behavioral health related field.
2. Two years post master’s degree professional experience in clinical work and coordination of treatment services.
3. Meet the requirements of a mental health professional as defined by WAC 246-341-0200 which means at the time of application must have applied for one of the following WA State Department of Health credentials and showing "pending" on the their website:
Licensed Agency Affiliated Counselor (LAAC) OR
License Mental Health Counselor Associate (LMHCA) OR
Licensed Independent Clinical Social Worker Associate (LICSWA) OR
Licensed Marriage and Family Therapist Associate (LMFTA) AND THEN
Credential must be active with DOH within 6 months of hire date unless currently meeting preferred licensure credential requirement below.
PREFERRED:
Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)
Previous supervisory experience preferred.
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of models of service delivery including groups, skills training, brief/focused therapy, community-based intervention for children and/or adults with serious and persistent mental illness.
Demonstrated ability to train and supervise staff in clinical service delivery, case conceptualization and assure staff compliance with administrative requirements.
Must possess excellent communication skills, including the ability to send and receive oral and written messages, in a clear, positive, prompt, and appropriate manner, while maintaining customer confidentiality.
Knowledge of Washington Administrative Codes and statues pertaining to the treatment and delivery of mental health services.
Must have reliable transportation, insurance and an active drivers’ license and be willing to use personal vehicle in the course of work.
Capacity to work cooperatively, independently, and creatively in order to accomplish assigned responsibilities.
Capacity to display a positive, optimistic, accepting attitude toward staff, clients, and the community.
Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
PHYSICAL, SENSORY & ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This position provided client services in-office and within the community at large on a occasional to frequent basis. Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large.
Some environments may not be ideal in terms of cleanliness or being habitable.
Occasional frequent travel between locations is required.
The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.
Daily use of a computer is required. May be required to lift 10 - 20 pounds.
Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.
PAY RANGE (Salary/Exempt):*
Supervisor I - No Licensure: $73,852.48 - $89,973.52
Supervisor II - Licensure: $79,656.23 - $97,044.15
*All pay is based on longevity at Frontier Behavioral Health, thus, the starting pay is as follows:
Supervisor I - No Licensure: $73,852.48 annually
Supervisor II - Licensure: $79,656.23 annually
This position is eligible for quarterly productivity incentive.
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?
* At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
* Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
* At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
*Our Benefits and Perks are Amazing!
BENEFITS
PERKS
Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.
Salary : $79,656 - $97,044
