What are the responsibilities and job description for the Supervisor - Youth & Adult Services position at Frontier Behavioral Health?
Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?
- At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
- Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
- At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
YOUTH AND ADULT SERVICES (YAS)
Frontier Behavioral Health Outpatient Youth and Adult mental health services intend to improve and/or reduce symptoms and resolve situational disturbances for clients in the areas of relational, occupational and/or vocational concerns. Outpatient mental health services are provided by Mental Health Professionals (MHP) who have documented coursework, continuing education, and/or training that specifically address client therapy theories and techniques. Treatment is a voluntary collaborative partnership with the client and may include family, or others (at the client’s request) who play a direct role in assisting to establish and/or maintain daily life stability. Services are congruent with the age, individualized strengths and cultural framework of clients. Some examples are listed below:
- Individual Therapy – Individual Treatment is insight oriented, behavioral modifying and/or supportive psychotherapy for the development of insight or affective understanding. Behavior modification techniques, supportive interactions, cognitive discussion of reality, or any combination of the above are used to provide therapeutic change. Services meet the ongoing assessment, facilitation, care coordination and advocacy for options and services to meet client needs.
- Group Therapy - Group Therapy is provided in a group setting and assists in attaining objectives described in the client’s care plan.
- Family Therapy - Provides family-centered interventions to identify and address family dynamics and build competencies to strengthen family functioning, in relationship to the client. The client is not required to be present; however, the service must be for the benefit of attaining the goals identified in the client’s treatment plan. The client may or may not be present.
- Peer Support Services - Peer counseling is provided by certified Peer Support Specialists who have met state requirements, taken the approved class, and passed the state test. Duties of a peer counselor are based on the effectiveness of assistance and support from people with shared life experience and are living in recovery. Peer counselors use their own stories in helping others develop hope and improve their lives.
- Child and Family Services - Provides an array of mental health and behavioral interventions to children, adolescents and their families who need additional help or support. Treatment may be brief, episodic, and solution-focused or provided for a lengthier period of time when emotional and behavioral issues are complex and significantly impair functioning.
In this position, the Supervisor will provide direct supervision to assigned clinical staff. Provide direct service to adults and/or children and families as assigned by Director. Facilitate internal and external customers satisfaction and responsiveness. Participate in planning and evaluation of the program. Train and supervise staff to ensure compliance and implementation of service goals and objectives. Provide consultation and education to other FBH staff and to the community. Provide direct case management services as required. Participate in peer review, supervision, intake and diagnostic staffing’s, in-house educational and administrative meetings as directed. Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:
- Participate in planning and evaluation of the program.
- Utilize monitoring tools to ensure staff’s compliance with contract and WAC requirements for the Apple Health Plan Managed Care Organizations, the SCRBH (ASO), DOH, HCA, or other Contractor monitoring.
- Train and supervise staff to ensure compliance and implementation of service goals and objectives.
- Provide consultation and education to other FBH staff and to the community.
- Provide direct clinical services as required.
- Participate in peer review, supervision, intake and diagnostic staffing, in-house educational and administrative meetings as directed.
- Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
- Maintain and enhance customer service to ensure that both external and internal customers of FBH have a positive experience at FBH. Work closely as necessary with other community resources, professionals and systems (e.g., law enforcement, DCFS) to support quality care and facilitate a collaborative partnership between FBH and other such entities.
- Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.
- Establish and maintain a good working relationship with all FBH staff.
- Understand and adhere to, and ensure all assigned staff comply with, all state WAC and RCW requirements and FBH policies and procedures.
- Serve in an advisory capacity to the Program Administrator and Director in employment and assignment of agency personnel, including important issues within or pertaining to the agency and/or program.
- Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.
- Interview, select and train new employees.
- Plan, assign and direct work.
- Mentor and coach employees, addressing performance or conduct issues as needed.
- Address complaints and resolve problems.
- May be assigned to supervise interns.
- Provide supervision for licensure when eligible to be a DOH approved supervisor.
- Other duties as assigned.
QUALIFIED CANDIDATES WILL HAVE:
REQUIRED:
1. Master's degree in a behavioral health related field.
2. Two years post master’s degree professional experience in clinical work and coordination of treatment services.
3. Meet the requirements of a mental health professional as defined by WAC 246-341-0200 which means at the time of application must have applied for one of the following WA State Department of Health credentials and showing "pending" on the their website:
- Licensed Agency Affiliated Counselor (LAAC) OR
- License Mental Health Counselor Associate (LMHCA) OR
- Licensed Independent Clinical Social Worker Associate (LICSWA) OR
- Licensed Marriage and Family Therapist Associate (LMFTA) AND THEN
- Credential must be active with DOH within 6 months of hire date unless currently meeting preferred licensure credential requirement below.
PREFERRED:
- Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)
- Previous supervisory experience preferred.
KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of models of service delivery including groups, skills training, brief/focused therapy, community-based intervention for children and/or adults with serious and persistent mental illness.
- Demonstrated ability to train and supervise staff in clinical service delivery, case conceptualization and assure staff compliance with administrative requirements.
- Must possess excellent communication skills, including the ability to send and receive oral and written messages, in a clear, positive, prompt, and appropriate manner, while maintaining customer confidentiality.
- Knowledge of Washington Administrative Codes and statues pertaining to the treatment and delivery of mental health services.
- Must have reliable transportation, insurance and an active drivers’ license and be willing to use personal vehicle in the course of work.
- Capacity to work cooperatively, independently, and creatively in order to accomplish assigned responsibilities.
- Capacity to display a positive, optimistic, accepting attitude toward staff, clients, and the community.
- Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
PHYSICAL, SENSORY & ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- This position provided client services in-office and within the community at large on a occasional to frequent basis. Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large.
- Some environments may not be ideal in terms of cleanliness or being habitable.
- Occasional frequent travel between locations is required.
- The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.
- Daily use of a computer is required. May be required to lift 10 - 20 pounds.
- Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.
PAY RANGE (Salary/Exempt):*
- Supervisor I - No Licensure: $73,852.48 - $89,973.52
- Supervisor II - Licensure: $79,656.23 - $97,044.15
All pay is based on longevity at Frontier Behavioral Health, thus, the starting pay is as follows:
- Supervisor I - No Licensure: $73,852.48 annually
- Supervisor II - Licensure: $79,656.23 annually
This position is eligible for quarterly productivity incentive.
Our Benefits and Perks are Amazing!
WE BELIEVE IN WORK LIFE BALANCE:
- Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
- Plus 9 Paid Federal Holidays!
- Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
- Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
BENEFITS: Visit
www.fbhwa.org/careers/benefits
for more information.*- Medical, Dental and Vision
- Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
- Flexible Spending Accounts
- Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
PERKS: visit
www.fbhwa.org/careers/perks
for more information.*- Signing Bonus!
- No-cost licensure supervision for those pursuing clinical licensure.
- Federal and State Loan Forgiveness Program for qualifying Programs.
- Reimbursement of License/Certification application fee that is required for the position.
- Free Employee Assistance Program
- Staff Discounts at various FBH partners throughout Spokane!
- Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.
IMPORTANT APPLICANT INFORMATION
APPLICANT ACCOMMODATIONS:
To request accommodation with our application process, please contact Human Resources at 509-458-7461.
Job seekers may also obtain assistance, including auxiliary accommodations/ aids, by calling WorkSource Spokane at 509-532-3120.
OUR EEO POLICY
It is the policy of FBH to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, marital status, familial status, citizenship, genetic information, national origin, veteran’s status, or any other basis prohibited by law, or their relatives, friends or associate and that ; a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individual’s work performance, or c) otherwise adversely affects an individual’s employment opportunities. Violations of this policy are strictly prohibited and will not be tolerated. This includes negative actions based upon an employee’s participation in activities identified with or promoting the interests of a protected group.
Salary : $73,852 - $89,974
