Fiber Network Field Tech

Req ID: 3514
Hiring Manager: Douglas Davis
Contractual Job Title - Field Network Field Technician
Wage Schedule: B
Location: Port Richey, FL   8600 Rees St
Internal Post Dates: 3/29/20 - 04/07/20
Headcount: 1
Union:  IBEW 824 CBA 011
Please Note: A resume must be submitted in order to be considered


Position Summary:
The primary job responsibilities of the Fiber Network Field Technician are the following:

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice, data and video equipment and/or service at the customer premise. In addition to providing revenue enhancing offers to the customer. Performs other duties as required.

Essential Functions:
The Fiber Network Field Technician may be assigned any of the following duties including, but not limited to:
• Installs, remove s, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer’s PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable).
• Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
• Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done.
Responds to inquiries and provides follow up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Zone Technician II classification.
• May be required to perform additional duties and tasks as required b y the Company.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1 2 years experience as a Customer Zone Technician, or equivalent job experience, is desired. Or, successful completion of the recommended education, as listed below, is desired.
•  Must meet Frontier ’s standards of professionalism in communications and appearance.
•  Must wear Frontier branded attire. Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
•  Ability to sell voice, data and video products/services.
• Ability to identify and distinguish audible tones/levels and colors. 
• Ability to work in confined areas.
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, etc.
• Ability to work aloft. In some areas, pole climbing may not be a requirement; for locations where pole climbing is required, a candidate must meet the course qualification standard.
• Ability to lift, carry, set up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone. 
• Ability to professionally communicate extensively in person during in home installation.
• Requires alertness and attention to detail. Ability to work under stress.
• A valid drive r’s license. Able to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. May require more specialized drivers’ license based on State Laws and Regulations.
• Able to read and interpret architectural, electrical wiring diagrams.
• Able to operate applicable test equipment.
• Must be available to work tours as scheduled including nights, weekends, and holidays and for callouts and/or overtime as required.

The individual in this position must possess the following qualifications:

• Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.
• Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.
• Typing wpm 40 (minimum).
• Must have the ability to consistently deliver outstanding customer service to all internal and external customers.
• Highly dependable and ability to meet internal deadlines consistently.
• Strong organization skills and attentiveness to detail.
• Flexible and adaptable, willing and able to adjust to rapidly changing
priorities.
• Must have the ability to work independently as well as in groups.
• Ability to maintain a professional manner and appearance at all times
• Ability to work alone Ability to work alone

Education Requirements:
The individual in this position must possess the following education requirements:

High school diploma or general education degree (GED).

Completion of all of the following Frontier home study courses is desired:
Basic Electricity – TT10102NL
CompTIA A+ 2003 Hardware
Part 1 – Devices and System Components – NG14940NL
Part 2 – Installation and Troubleshooting – NG14941NL
Part 3 – Printers, Networks, and Protocols – NG14942NL
CompTIA A+ 2003 OS Technologies
Part 1 – Installing – NG14943NL
Part 2 – Configuring and Managing – NG14944NL
Part 3 – Troubleshooting – NG14945NL
Part 4 – Network Fundamentals – NG14945NL
Understanding TCP-IP – SM22034NL
Part 1 – Basics of the Internet and Internet Protocols – TRANET101
Part 2 – IP Addressing and Routing – TRANET221
Part 3 – Internet Protocol – TRANET222
Part 4 – Transmission Control Protocol – TRANET223
Part 5 – User Datagram Protocol – TRANET224
Part 6 –TCP/IP: Related Protocols and Applications – TRANET225
Customer Contact – The Key to Our Success – YYJ8486NL
Introductions to PCs and Software – NG14318NL
Optical Basics – TRAOPT201NL
Telephony Network Basics – TRATEL111NL
VoIP Industry Overview – TRAVOP102NL

OR
Successful completion of equivalent courses from an accredited or recognized educational institution is desired.

OR
A degree in computer or electronics technology from an accredited or recognized educational institution is desired.