What are the responsibilities and job description for the Customer Service Representative position at Frontier Logistics, LP?
Job Description
General Duties and Responsibilities
Frontier is a leading provider of comprehensive supply chain management services and solutions, catering to a wide range of clients within the plastics industry and other sectors. Our offerings include packaging, warehousing, intermodal container drayage, bulk transportation, and freight forwarding. Committed to surpassing customer expectations, Frontier employs cutting-edge technology and advanced processes to deliver exceptional service and value.
Frontier is a leading provider of comprehensive supply chain management services and solutions, catering to a wide range of clients within the plastics industry and other sectors. Our offerings include packaging, warehousing, intermodal container drayage, bulk transportation, and freight forwarding. Committed to surpassing customer expectations, Frontier employs cutting-edge technology and advanced processes to deliver exceptional service and value.
General Duties and Responsibilities
- Gain a thorough understanding of customer needs
- Employ systems knowledge; possess self-motivation to learn what the system does and what it can do to help you and your customers
- Provide effective and timely verbal and written communication to customers
- Take ownership of customers by acting as a true customer advocate
- Solve problems with effective troubleshooting
- Process all requests within timelines set by customer or Frontier expectations
- Act as liaison between customer and operations
- Assure accurate data entry
- Manage customer inventory
- Answer all customer complaints in a timely manner
- Understand and maintain all customer systems
- Understand and maintain Frontier systems
- Accuracy and timeliness ≥ 98 percent
- Meets all cutoffs and shipping orders
- Meets all packaging deadlines
- Responds to customer complaints within 30 minutes of notification
- Maintains a 3 day advance plan and 1 day need analysis
- Reports to work prior to start time
- Meets customer deadline 100% of time
- Maintains a 5 day planning horizon
- Advances productivity against standards by 10 percent
- Maintains 100 percent attendance
- Zero unresolved customer complaints
- 3 day lock down window
- Zero executive involvement
- Positive customer feedback at all times
Frontier is a leading provider of comprehensive supply chain management services and solutions, catering to a wide range of clients within the plastics industry and other sectors. Our offerings include packaging, warehousing, intermodal container drayage, bulk transportation, and freight forwarding. Committed to surpassing customer expectations, Frontier employs cutting-edge technology and advanced processes to deliver exceptional service and value.
Frontier is a leading provider of comprehensive supply chain management services and solutions, catering to a wide range of clients within the plastics industry and other sectors. Our offerings include packaging, warehousing, intermodal container drayage, bulk transportation, and freight forwarding. Committed to surpassing customer expectations, Frontier employs cutting-edge technology and advanced processes to deliver exceptional service and value.
