What are the responsibilities and job description for the Customer Service Representative position at Frontier Waste Midco LLC?
What We Do!We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer services starting with are hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and expand its footprint in Texas. We are looking for those looking to be part of this exciting endeavor and share our mission of being the best waste solutions company in Texas.As they say, "There is no business, like trash business."What We Are Looking For!CUSTOMER SERVICE REPRESENTATIVEBi-Lingual Highly Preferred!!!POSITION SUMMARYHandle inbound / outbound inquiries which result in but not limited to : setting up new accounts and services, providing service contract information, resolving customer issues or questions, and collecting payment while delivering great customer service and leaving a positive impression.ESSENTIAL DUTIES & RESPONSIBILITIES
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
- Manage difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
- Provide accurate information about products and services to the customer
- Accurately document all calls and account information
- Identify and educate customers on services / products with the intent of suggestive upselling
- Process customer payments
- Perform outbound collection calls
- Review, monitor, and follow up on any assigned accounts as appropriate
- Protect customer information by keeping all information confidential
- Update job knowledge by attending training and educational opportunities
- Perform other assignments and duties as directed by supervisorMINIMUM QUALIFICATIONS
- 2 years of customer service experience
- 1 year of call center experience highly preferred
- 6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams
- Data entry, keyboard skills and use of a 10 key calculator are required
- Ability to work in a fast-paced environment
- Ability to multi-task, prioritize and manage time effectively
- Excellent follow-through and attention to detail
- Strong verbal and written communication skills
- Collaborate with others effectivelyPHYSICAL REQUIREMENTS
- Sitting for 6 - 8 hours a day
- Standing, walking, bending, kneeling, stooping, and climbing
- Ability to lift and move items up to 10 poundsEDUCATION
- High School diploma or equivalent requiredLICENSE AND CERTIFICATIONS
- None