What are the responsibilities and job description for the Service Writer position at Frontline Ag Solutions?
Position Specifics:
Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None
Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities:
o Fields internal and external customer inquiries to the Service Department
o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
o Maintains Service Department filing and records
o Updates customer profiles using equipment, hours, or other information from the customer work orders
o Maintains accessories and supplies and prepares replacement orders
o May prepare Service Technician efficiency reports
o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Experience, Education, Skills and Knowledge:
o Basic knowledge of accounting practices
o Ability to use standard desktop load applications such as Microsoft Office and internet functions
o Knowledge of office procedures
o General understanding of mechanical/technical terms is preferred
o High School Diploma or equivalent experience
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
People with a criminal record are encouraged to apply
Ability to Relocate:
- Conrad, MT 59425: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $26
