What are the responsibilities and job description for the Service Clerk/Writer position at National Guard Employment Network?
Job Title: Service Department Coordinator
Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Service Department Coordinator. This role will assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Key Responsibilities:
• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced.
• Maintain the service library with current information, including files, bulletins, manuals, and multi-media under the direct supervision of the Service Manager.
• Maintain Service Department filing and records.
• Update customer profiles using equipment, hours, or other information from the customer work orders.
• Maintain accessories and supplies and prepare replacement orders.
• Prepare Service Technician efficiency reports.
• Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up.
Requirements:
• Basic knowledge of accounting practices.
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.
Benefits:
• Employer-Paid Health/Dental/Vision Insurance.
• 401(K) Retirement Plan with Company Match.
• Monthly Service Incentive.
• Tuition Reimbursement.
• Paid Time-Off.
• 7 Paid Holidays.
• Employer-Paid Life Insurance.
• Tool & Clothing Allowance.
Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Service Department Coordinator. This role will assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Key Responsibilities:
• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced.
• Maintain the service library with current information, including files, bulletins, manuals, and multi-media under the direct supervision of the Service Manager.
• Maintain Service Department filing and records.
• Update customer profiles using equipment, hours, or other information from the customer work orders.
• Maintain accessories and supplies and prepare replacement orders.
• Prepare Service Technician efficiency reports.
• Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up.
Requirements:
• Basic knowledge of accounting practices.
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.
Benefits:
• Employer-Paid Health/Dental/Vision Insurance.
• 401(K) Retirement Plan with Company Match.
• Monthly Service Incentive.
• Tuition Reimbursement.
• Paid Time-Off.
• 7 Paid Holidays.
• Employer-Paid Life Insurance.
• Tool & Clothing Allowance.
