What are the responsibilities and job description for the Customer Service Representative position at Frontline Call Center?
Frontline Call Center is now seeking qualified applicants to work from home!
NOTE: Please review the Job, Tech, and Qualification Requirements below before you apply, must have the requirements in order to qualify for an interview.
**Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.**
We have Openings for our Blended Support Team -
Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.
Job Description
As a blended agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chats for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller's information and document it inside the appropriate system.
Required Qualifications
- Customer Service Experience.
- Experience in a high call volume environment.
- Excellent verbal and written communication skills.
- Ability to deal with upset customers and de-escalate the situation.
- Exceptional attention to detail and ability to multitask.
- Ability to navigate through multiple systems with your computer.
- Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.
Preferred Qualifications
- Previous Call Center experience.
- Previous experience working remotely.
- Basic Technical Support Experience
Job Requirements
- Must be available to Train on weekdays.
- Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
- Must have Open Availability 24/7 to work shifts inside the company's hours of operation.
- Attendance is vital!
- A quiet place to work at home with a locked door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
Tech Requirements
- Desktop Windows Computer (NO MACs or Chrome Book)
- Processor: Intel i3, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
- 8GB RAM as a floor, 16GB RAM preferred
- Dual Monitor
- A high-quality USB headset
- To be Hardwired at all time
- Minimum Internet speeds of
- 20Mbps Download
- 10Mbps upload
- LESS than 20ms ping stability
- No Spectrum
Pay and Benefits
- Pay Rate: DOE $13.00-$15.00 hourly
- Medical, Dental & Vision
- Benefits-eligible on the first of the month after 60 days of employment
- Sick time eligible after 6 months of employment
- Paid Time Off and 401k with Company Match eligible after 1 year of employment
- Perfect Attendance Quarterly Bonus
**Frontline Call Center is a W4 employer, we do NOT hire independent contractors**
**Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.**
Salary : $13 - $15
