What are the responsibilities and job description for the Business Process Manager- Claims position at Frontline Insurance?
Onsite in Lake Mary, FL
At Frontline Insurance, we are on a mission to Make Things Better, and our Business Process Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Business Process Manager, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our employees enjoy robust benefits:
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
At Frontline Insurance, we are on a mission to Make Things Better, and our Business Process Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Business Process Manager, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our employees enjoy robust benefits:
- One remote day a week!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
- Provide leadership and direction for the process analyst team by setting goals, objective, and priorities.
- Ensure claim process initiatives are aligned with the latest technologies, methodologies, and industry best practices.
- Work with senior leadership within the organization to design and create centralized enterprise process model.
- Create and implement quality control measures to ensure consistency an accuracy.
- Implement risk management strategies to ensure successful innovation outcomes.
- Bachelor’s degree in Business Administration, Management, Informatics, or related field
- Minimum of 2 years of experience in business process management and optimization preferred
- Property and Casualty Insurance industry claims experience preferred
- SAP Signavio experience preferred
- Experience with BPMN process mapping/modeling preferred
- Change management methodologies preferred
- Lean Six Sigma Certification preferred
- CBPA Certification preferred
- FL Adjusters license 6-20 required within 1 month of start date
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
