Business Process Manager

SUMMARY

As a Business Process Manager, you will lead a team of Business Process Analysts in evaluating and improving our organization’s business processes to enhance efficiency, productivity, and overall performance. The ideal candidate should possess a strong background in business process management, team leadership, and ability to develop/maintain relationships across the enterprise.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

·         Provide leadership and direction for the process analyst team by setting goals, objectives, and priorities

·         Ensure business process initiatives are aligned with the latest technologies, methodologies, and industry best practices

·         Work with senior leadership within the organization to design and create a centralized enterprise process model

·         Oversee and manage multiple business process improvement initiatives at any given time

·         Identify and address any resource constraints that may impact team performance

·         Communicate project progress, challenges, and outcomes to upper management

·         Implement risk management strategies to ensure successful innovation outcomes

·         Foster a culture that encourages and embraces new ideas

·         Create and implement quality control measures to ensure consistency and accuracy

·         Lead and collaborate with cross functional teams within the organization.

SUPERVISORY RESPONSIBILITIES

This position requires management of 5 or less employees.  

QUALIFICATIONS

To succeed in this role, a candidate should proficiently execute each essential duty. Leadership and team management skills with a focus on creativity and collaboration are crucial. This involves showcasing analytical and problem-solving skills, along with proficiency in using process mapping tools and data analysis software. The ability to organize, manage, and delegate tasks effectively is essential. Proficiency in Microsoft Office applications, along with a combination of knowledge, skills, and abilities, is required. Reasonable accommodations can be provided to enable individuals with disabilities to carry out the essential functions.

EDUCATION and/or EXPERIENCE

·         College Degree in Business Administration, Management, Informatics or related fields   

·         2 Years proven experience in business process management and optimization preferred

·         Property and Casualty Insurance industry Claims experience preferred

·         SAP Signavio experience preferred

·         Experience with BPMN process mapping/modeling preferred

·         Change management methodologies preferred

LANGUAGE SKILLS

Must possess the ability to read and comprehend detailed instructions, correspondence, and memos as well as write simple correspondence. Must also be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY

Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Must also be able to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Lean Six Sigma Certification preferred

CBPA Certification preferred

FL Adjusters license 6-20 required within 1 month of start date

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

I have carefully read and understand the contents of this job description.  I understand the responsibilities and duties expected of me.  I also understand that this job description does not constitute a contract of employment nor alter my status as an at will employee.  I have the right to terminate my employment at any time and for any reason and Frontline Insurance has a similar right.