What are the responsibilities and job description for the Lead Business Analyst - Portals position at Frontline Insurance?
Lead Business Analyst - Portals
Hybrid in Lake Mary, FL
At Frontline Insurance, we are on a mission to Make Things Better, and our Lead Business Analyst plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Lead Business Analyst, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Lead Business Analysts enjoy robust benefits:
- Hybrid work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Lead Business Analyst:
- Ensure requirements and user stories are clearly defined, complete, and development-ready across projects and maintenance backlog work.
- Oversee production support analysis, ensuring timely investigation and resolution of Digital Portals related issues while maintaining production SLAs.
- Support the development and QA teams, providing clarity on requirements, addressing questions, and ensuring alignment throughout the development lifecycle.
- Facilitate and support UAT testing, ensuring system changes meet business needs before deployment.
- Act as a subject matter expert on Guidewire Digital Portals, guiding decisions on system functionality, workflows, and integrations.
What we are looking for as a Lead Business Analyst:
- Bachelor’s degree in related field
- Minimum of 6 years of business analysis experience, preferably in insurance technology or digital transformation projects
- Minimum of 3 years of experience within Property and Casualty Insurance, with a preference for Guidewire Digital Portals
- Strong communication, collaboration, and leadership skills
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
