Job Description
Job Description
Lead Care Coordinator Job Description
Agency Mission Statement :
In the 21st century, far too many people are trapped in the darkness of sex trafficking and homelessness. Frontline Response is on the frontlines every day rescuing these individuals and preventing the most vulnerable in society, our children, from falling victim. www.frontlineresponse.org
Program Description :
The goal of Frontline Response’s Anti-Sex Trafficking Department, called Out of Darkness, is to provide holistic, individualized, and trauma-informed care to adult victims of commercial sexual exploitation through a seamless continuum of services, including outreach, jail mentorship, 24-hour hotline services, safe home services, and long-term program placement. Frontline Response is poised to respond to crisis situations, efficiently coordinate the care needed for stabilization, and make connections to long-term care on behalf of victims.
Position :
Lead Care Coordinator
Oversees weekly safe home schedule, life-skills classes and resident care at the safe home. Establishes a culture of honor, emotionally safe environment and trauma-informed care in the procedures and activities of the safe home.
Minimum Qualifications
- Bachelor’s Degree in Psychology, Social Work, Education or related field; or at least four years of experience in Social Work, Substance Use Treatment, Mental Health, Counseling, Teaching or working with clients who have experienced complex trauma.
- Professional experience in a supervisory capacity
- Administrative, organizational, and computer skills including use of Microsoft office
- Documentation of references (two professional and one personal) that attest to the person’s capability to perform the duties of the position and suitability of working with or around vulnerable populations
- Willingness to pursue and participate in continuing education to stay up to date on best practices and regulatory compliance requirements
Class Summary
This is a full-time position during the daytime shift. This position involves high-level complex tasks in both administrative and direct care and is a salaried position. This role reports directly to the Safe Home Manager.
Position Specific Duties
Responsible for the oversight of Safe Home weekly resident activities, including group classes, outings, and daily schedule.Teach daily therapeutic / life-skills classes with a crisis-stabilization focus.Responsible for research, education, and implementation of all curriculum (must have final approval from the Safe Home Manager for implementation of new curriculum)Communicate any weekend / evening homework or activities (worksheets, coping skills, etc) to RA teams.Send weekly email (Every Friday) to all staff with updates on each resident and what they have accomplished in classes throughout the week.Manage the implementation of weekly program themes and corresponding activities.Assist all staff with the shared responsibilities of medication, smoke breaks, and meal timesServe on a staff team, working to create a safe and healthy environment to encourage positive changes in the beliefs, attitudes, and values of Safe Home residents.Provide insight to Case Managers about residents goals and progress.Provide leadership with volunteer activities and schedules in the home with communication to the Safe Home Manager - including seasonal activities, outings, and off-site activities.Input accurate and complete data for daily activities and updates with residents into SH Shift Log and individual resident progress notes.Ensure that all documents submitted on behalf of a client are valid.Provide all required documentation in a timely manner, which may include resident follow-up, incident reports, medication log and case file updates.Model and uphold Frontline Response’s core values, policies, and code of conduct.Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.Other duties as assigned by the Safe Home Manager.Provide care to residents and make decisions in emergency situations.Responsible for resident care - including medication needs, meals, general health and other needs.Build relationships with residents and encourage growth and goals (in collaboration with the house staff team).Implement Safe Home medical protocol in emergency situations / Conduct ER transportation when needed.Complete Intake Procedures - in team dynamic with fellow staff members.Prepare housing needs for new intake (linens, toiletries, welcome basket).
Conduct resident intake searches.Complete intake paperwork and drug screen.Enforcement of Safe Home rules and regulations with residents and volunteers.Maintain a stable, safe environment and facilitate conflict-resolution, crisis intervention, and de-escalationImplement trauma-informed corrective conversations and redirection where needed, while keeping household physical and emotional safety in mind.Respond appropriately, with respect and compassion, when enforcing house rules.Transportation - transport residents as neededAssist case managers with transportation to long-term programs
Assist with transportation to and from medical appointments / emergency careTransport residents during outingsSkillsExperience working with persons in crisis.Ability to establish rapport and communicate well with a variety of personalities.Ability to coordinate services and program activities with other SH team members and community agencies and to use community resources effectively.Ability to maintain records, prepare reports, and compose correspondence.Ability to motivate others towards achieving goals.Ability to work independently with a strong sense of identity, nonjudgmental, open personal qualities, clear sense of boundaries.A strong sense of and respect for confidentiality involving both clients and fellow employees.Ability to legally operate a motor vehicle and provide own transportation.Personal Attributes
Demonstrate maturity, integrity, and sound judgment.Reliable with good time management and multitasking ability.Compassionate with healthy boundaries.Healthy understanding of self-care.Calm and shows strength and patience under pressure.TrustworthyResilient and remains optimistic
