What are the responsibilities and job description for the Member Services Representative position at Frontline Source Group Holdings, LLC dba dfwHR?
Our Banking client in Dallas, TX is looking to hire a Member Services Representative on a direct hire basis.
Company Profile :
Well established credit union
Friendly staff and happy work environment
Member Services Representative :
Open, Close and Maintain member accounts
Refer loan products
Assist members with bookkeeping and checking account issues
Educate members on applicable products to enhance their banking experience
Reset mobile application and website logins
Help with bill payer questions and troubleshoot basic website issues
Responsible for handling customer inquiries via email and chat
Responsible for maintaining a high level of professionalism, dependability, availability and flexibility
Member Services Representative Profile :
Bachelors degree highly preferred
2 years of customer service / call center experience
Financial institution experience preferred
MUST have an acceptable Credit Report
Professional phone presence
Strong MS Office Skills (Word, Excel, Outlook)
Features and Benefits of Client :
Medical / Dental / Vision- 100% covered by employer
Casual Fridays
401K with match
12 paid holidays
Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer : Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Banking, customer service, member services
