Customer Service Representative ( Remote )

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service. Your commitment to enhancing the customer experience will play a crucial role in our success. As a Customer Service Representative, you will be responsible for managing a variety of customer interactions across multiple channels, including phone, email, and chat. You will need to demonstrate strong communication skills and the ability to empathize with customers, ensuring their needs are met promptly and effectively. Our ideal candidate is someone who thrives in a fast-paced environment and possesses excellent problem-solving skills. You will also be empowered to make decisions that positively impact customer satisfaction while working collaboratively with other departments to support our customers' needs. By joining us, you will have the opportunity to make a significant impact in our customer service efforts and contribute to a positive workplace culture where teamwork is valued and growth is encouraged.

Responsibilities

• Assist customers with product inquiries and provide accurate information about services offered.
• Resolve customer complaints in a timely and empathetic manner, ensuring complete customer satisfaction.
• Document all customer interactions accurately in the company database for future reference.
• Perform follow-up communication to ensure customer issues have been resolved satisfactorily and gather feedback.
• Collaborate with team members to identify and implement process improvements that enhance customer service efficiency.
• Stay updated on product knowledge and company policies to ensure accurate communication with customers.
• Meet and exceed individual and team performance metrics, including response times and customer satisfaction ratings.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the capacity to handle complaints effectively.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficiency in using customer service software and Microsoft Office Suite.
• A positive attitude, professionalism, and a dedication to customer satisfaction.

PAY RATE: $20.19 - $31.72
Experience and Skills:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the capacity to handle complaints effectively.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficiency in using customer service software and Microsoft Office Suite.
• A positive attitude, professionalism, and a dedication to customer satisfaction.

Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays

From: FrontRunner Media NG