What are the responsibilities and job description for the Call Center Customer Service Representative position at Thomas Protective Service, Inc.?
Thomas Protective Service, Inc. is in its fourth decade of providing security services across the United States and welcomes your experience and enthusiastic level of service necessary for the security profession and our industry as a whole.
ROLE AND RESPONSIBILITIES
* Multi-Line Phone Answering
* Maintaining Record of Field Reporting To and From Work
* Processing Important Information to Management
* Filing of Reports
* Assist in Scheduling of Field Team
* Assist in Scheduling of Applicants
REQUIREMENTS
- Proven work experience
- No criminal history
- Ability to perform tasks with little supervision
- Customer service skills
- Maintain confidentially of employee records
- Integrity and professionalism
- Detailed oriented
- No visible tattoos
- No facial piercings
- Must be willing to work on a full-time status
- Dependable transportation
- High School Diploma or Equivalent or Higher
ADDITIONAL NOTES
- Thomas Protective Service, Inc. performs thorough background checks
- Applicants will be required to complete state mandated registration applications
- Applicants must adhere to company policy and state law{s} pertaining to drug screening, mandated testing / training and best business practices.
Job Types: Full-time, Part-time
Salary: $12.00 - $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
We are looking for a Customer Service Representative to join our team and provide exceptional customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing information about products and services. This position requires excellent communication skills, a positive attitude, and the ability to think quickly and accurately in order to provide the best possible customer experience.
Responsibilities:
- Handle customer inquiries and complaints in a professional manner.
- Provide accurate, valid, and complete information to customers.
- Identify customer needs and provide appropriate solutions.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 32 – 48 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Language:
- English Fluently (Required)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $12 - $13
