RDD Representative (Onsite)

Overview

The RDD Representative is responsible to support the administrative duties of the Recruit Direct Deposit (RDD) program, on boarding MCRD San Diego as well as member service in the branch.  RDD representative must maintain confidentiality and provide assistance to new and existing members with all financial needs.

 

About Frontwave Credit Union:

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 13 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

 

What’s In It For You:

Competitive pay, 401k matching, mortgage and auto discounts.

9-27 days of PTO per year (based on tenure) and 10 paid holidays.

Affordable medical, dental, vision health plans, and Flexible Spending Account.

Employee Assistance Program with a variety of services.

Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.

Culture of excellence and continuous improvement.

We strive to be the best place you’ve ever worked!

Responsibilities

Essential Duties and Responsibilities:

Includes the following non-inclusive list. Other duties may be assigned.  All duties are to be performed in compliance with applicable laws, regulations as well as Credit Union policies and procedures:

• Provides service to the Recruit Direct Deposit Program, including Military Relations Team, administrative and clerical duties, to ensure operational efficiency.
• Provides assistance to RTR (Recruit Training Regiment) and all other applicable departments located on base.
• Provides information to Company Battalions when requested during Drill Instructor Pick-up briefs.
• Works with Recruit Administration Branch to communicate and coordinate collection of signature cards for Recruits.
• Responsible for Visa Check Card verification, assembly and dissemination to Recruits to include those in Special Training Company (STC) and Physical Conditioning Platoon (PCP).
• Attends Military award ceremonies to include occasional after hours schedule to support this relationship.
• Handles transactions for members to support branch operations.
• Maintains proficient working knowledge of all credit union products and services and general knowledge of industry standard products.
• Performs all duties and responsibilities as in Teller II job description.
• Functions effectively under intense time constraints and structured environment.
• Ensures appropriate updates and/or exchange of information is communicated to management.
• Presents a professional appearance suitable for a military audience.
• Continuously evaluates RDD processes and procedures, making recommendations for changes to improve efficiency.

 

Qualifications

Education and/or Experience:                                                                 

High School Diploma or general education degree (GED).

Six months administrative experience, preferably in a credit union or similar financial institution.  Equivalent combination of education and/or experience may be considered.  

Prior military experience preferred.

Salary Range: $21.40 - $32.11

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.

Salary : $4,000