What are the responsibilities and job description for the Concierge position at Frost Creek Country Club?
Overview
We are seeking a dedicated and personable Concierge to join our team. The ideal candidate will be the first point of contact for members, providing exceptional service and ensuring a memorable experience. This role requires a strong focus on member relations, attention to detail, and the ability to multitask in a fast-paced environment. As a Concierge, you will assist members with their needs, from making reservations to providing local recommendations.
Duties
- Greet members warmly and provide assistance with check-in and check-out processes at the concierge desk.
- Manage member inquiries and requests efficiently, ensuring high levels of customer satisfaction.
- Provide information about the club, local attractions, restaurants, and events to enhance the guest experience.
- Make reservations for dining, transportation, and activities as requested by guests.
- Handle guest complaints or concerns with professionalism and empathy, ensuring timely resolutions.
- Maintain an organized concierge desk area and ensure all necessary materials are readily available for guests.
- Collaborate with club staff to ensure seamless service delivery across departments.
- Stay updated on club services, amenities, and local happenings to provide accurate information to guests.
Skills
- Strong background in customer service with experience in club, hotel or resort environments preferred.
- Excellent guest relations skills with the ability to create a welcoming atmosphere.
- Proficient time management skills to prioritize tasks effectively in a busy setting.
- Exceptional phone etiquette for handling inquiries and reservations professionally.
- Ability to work collaboratively within a team while also being self-motivated.
- Knowledge of local attractions, dining options, and entertainment venues is a plus.
Join us as we strive to provide an unparalleled experience for our guests through exceptional service and attention to detail!
Job Types: Full-time, Part-time, Seasonal
Pay: $20.00 - $22.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Free parking
- Paid sick time
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Eagle, CO 81631 (Required)
Work Location: In person
Salary : $20 - $22