What are the responsibilities and job description for the Scheduling Coordinator position at frostorthodontics?
Summary of Position:
The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.
Essential Job Function:
- Schedule, authorize and send pertinent medical records/orders for appointments
- Maintain a positive and friendly attitude and deliver excellent customer service to patients
- Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
- Be receptive to training and coaching on best practices
- Maintain an organized working space
- Coordinate with other team members and doctors as needed for scheduling issues or questions
- Other duties as required as they relate to the position
Knowledge, Skills and Abilities:
- Understanding of best practices in the industry as it relates to schedule coordination and patient intake
- Excellent customer service experience
- Have excellent written and oral communication skills
- Compassion and high level of service for our patients, parents, and staff
- Integrity, always doing the right thing
- Dependable, reliable to be at work when scheduled
- Attention to detail
- Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
- Professional manner and appearance at all times
- Computer skills: Microsoft office and Web Browser
- Telephone skills: Proper telephone etiquette and information gathering skills
Education and Experience
- High-School Diploma Required
- 1-3 Years Relative Experience
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.
