What are the responsibilities and job description for the Customer Service Representative position at Frozen Ropes Baseball & Softball Training Center?
Job Overview
Join Our Team as a Full or Part-Time Customer Service Representative!
Company: Frozenropes.com/chester
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will utilize your strong communication skills to address inquiries, resolve issues, and ensure customer satisfaction. This position requires a proactive approach to problem-solving and the ability to work effectively in a fast-paced environment.
Responsibilities
- Phone Savvy: As a Customer Service Representative, you'll be responsible for answering phone calls and assisting customers with their inquiries, bookings, and more.
- Friendly Greeting: You'll be the warm and welcoming face that greets all our customers and guests when they arrive at our facility. Your friendly demeanor and positive attitude will make their visit exceptional.
- Scheduling Pro: You'll use our scheduling software to help our customers book lessons, making sure they get the training they need when it suits them.
Requirements
- Previous experience in customer service is preferred.
- Strong typing skills with the ability to efficiently document interactions while conversing with customers.
- Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- Ability to analyze situations quickly and provide effective solutions under pressure.
- Proficiency in office software applications; familiarity with CRM systems is a plus.
- A positive attitude, strong work ethic, and commitment to delivering outstanding client services are essential.
- Nights and Weekends: We understand that life can be busy, so we need team members who can be available during nights and weekends to ensure our customers have the support they need when they need it.
If you're ready to be part of a dynamic team and make a difference in the world of sports and fitness, apply for our Customer Service Representative position at Frozen Ropes today! Join us in creating memorable experiences for our customers.
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: 12 – 35 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- What makes you the best candidate for this position?
Ability to Commute:
- Chester, NY 10918 (Required)
Work Location: In person
Salary : $18 - $25