Customer Care Supervisor

Position Overview

[Now Hiring]: Customer Care Supervisor📍 Location: St. Petersburg, FL🕒 Schedule: Full-time, 40 hours/week💰 Pay: $50,000 – $55,000 annually📄 Position Type: Non-Exempt

Why Join FRSTeam by Rogers?

FRSTeam by Rogers is a trusted restoration partner, helping customers recover from unexpected events by delivering top-notch textile and electronics restoration services. We lead with compassion, innovation, and a service-first attitude. Join a team where your contributions are valued, your development is supported, and your career has room to grow.

What We Offer:

✅ Comprehensive Insurance Benefits – Health, Dental, Vision, Life, and supplemental coverage✅ 401(k) with Company Contribution – Plan for your future with confidence✅ Paid Time Off – Generous vacation pay and paid holidays✅ Work Environment – Climate-controlled, employee-focused workspace✅ Growth Opportunities – Real potential for career advancement

Your Role as Customer Care Supervisor:

As a Customer Care Supervisor, you will manage customer accounts and oversee Job Coordinators to ensure a seamless customer experience. You’ll also engage in inside sales efforts, cultivating telephonic relationships with adjusters, TPAs, and restoration contractors, while supporting the company’s marketing initiatives. This role is essential to driving customer satisfaction, sales growth, and operational efficiency.

Key Responsibilities:

🔹 Customer & Sales Engagement

• Build relationships over the phone with adjusters, third-party administrators, and restoration contractors

• Understand customer needs and provide tailored solutions

• Meet or exceed monthly sales and performance targets

🔹 Marketing & Lead Generation

• Support marketing efforts, including executing email marketing campaigns

• Monitor market trends and competitor activity

🔹 Administrative Leadership

• Supervise Job Coordinators and ensure accurate customer file management

• Create documents and manage internal systems (CRM, Microsoft Office Suite)

• Report on sales pipeline, performance metrics, and market insights

🔹 Other Duties as Assigned

• Stay informed and flexible to support evolving business needs

What You Need to Succeed:

✔ Key Competencies:

• Strong communication and negotiation skills

• High attention to detail and organizational capabilities

• Team-oriented with the ability to work independently

• Proficient in CRM systems and Microsoft Office Suite

✔ Qualifications:

• Experience in inside sales, preferably in restoration or a related field

• Bachelor’s degree in Business, Marketing, or related field preferred

• Must pass a background check and pre-employment drug test

Important Information:

🚨 FRSTeam by Rogers participates in E-Verify to confirm employment authorization. The E-Verify process is completed alongside the Form I-9 on or before your first day of work. For more details, visit www.uscis.gov and search "E-Verify."

📢 Apply Today!

Take the next step in your career with FRSTeam by Rogers—where your impact matters and growth is within reach.

Please be advised:  We are a Drug-Free Workplace and enforce our Drug-Free Workplace policy.  Per Senate Bill 8A Frsteam by Rogers is not required to accommodate applicants or employees who use medical marijuana in any workplace, or any employee working while under the influence of marijuana.

Pay Range

Salary : $50,000 - $55,000